Software Implementation Specialist

About the business

The Order Exchange is a market leader in the Trading Partner to Vendor EDI integration space. We provide software that links vendors/suppliers with their trading partner/retailers worldwide. Our employees work remotely in a friendly and supportive environment.

About the role

We are looking for a self-motivated person who can work from home. The role is initially for a software implementation, training, and client relationships. The successful candidate will need to be able to assist with onboarding new clients as well as doing online meetings with clients to discuss requirements. The roles does involve client interaction so good communication is a must.

The software connects the trading partners with the vendors internal systems (normally an accounting system). This then enables the application to processes orders from the trading partner to the supplier, then returns advanced shipping notices and invoices from the vendor back to the trading partner. The application also has a pick/pack module which allows vendors to pack the goods into cartons or pallets and 3PL modules connection to remote warehouses.

Daily tasks consist of

• Communicating with clients regarding requirements and onboarding status.

• Configuring new setups and helping run the compliance testing.
• Issue escalation and monitoring

Benefits and perks

• Ability to work from home
• Be a part of a friendly team

Skills and experience

You will need to be experienced in the following

• Remote meetings and project management
• Configuration of applications
• Use of support ticketing systems
• General computer skills and knowledge

• Customer liaisons

The successful candidate will also need to be able to show

• Reliability
• Commitment
• Great communication skills (verbal and written)
• Ability to organise and work independently as well as with a team
• Ability to be able to pick up new concepts based on other similar concepts.
• Problem solving techniques.
• Ability to self-manage, prioritise work and handle multiple tasks

It would be an advantage to have

• Knowledge of vendor/trading partner order processing
• Knowledge of Quickbooks Online, Xero, Dear Systems, Unleashed, and other accounting/CRM/WMS systems.
• Knowledge of EDI principles

• Experience in helpdesk systems
• Knowledge of databases
• Sound Microsoft Office skills.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: Remote