Assistant Store Manager

The Paper Store- Assistant Team Leader (Assistant Manager)

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Assistant Team Leaders are responsible for: delivering world class service, achieving sales goals, maintaining visual excellence, and maintaining operational compliance in a fun and fast paced retail environment. The Assistant Team Leader reports directly to the Store Team Leader.

Job Purpose: Assistant Team Leaders are responsible for providing customers with a unique shopping experience by utilizing The Paper Store G.U.E.S.T. service approach – our best practices of sales and service. The Assistant Team Leaders responsibilities also include: building and inspiring high-performing teams who deliver results, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

Key Responsibilities:

• Act as a The Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Build customer loyalty by being friendly, attentive and respectful of customers
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate desire to participate in training and development utilizing all training resources available
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength for leadership in all departments
• Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
• Champion new product launches by being the material expert in new product information
• Inspire and motivate the team daily by delivering feedback and utilize TPS recognition tools
• Resolve conflicts, problem solve and facilitate complex conversations
• Effectively manage supply, and payroll budgets on a weekly/monthly basis
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Willingly assume all Store Team Leader responsibilities in their absence
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
• Complete all other tasks/direction as assigned within the assigned time frame
• Assist Store Team Leader to achieve hiring goals, and maintain a staff that meets the needs of the business
• Assist Store Team Leader to fill open positions within 30 days by actively networking and recruiting
• Build positive relationships with Store Team Leader, Merchandisers, District Manager and corporate partners
• Ensure compliance to all company Policies, Procedures and expectations

Job Requirements:

• Previous experience in specialty retail management is preferred
• College degree preferred
• Demonstrate an ability to multi task, while being attentive to customers
• Ability to adapt to and embrace change
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader in a team environment to deliver daily sales goal initiatives
• Professional attire, demeanor, appearance and compliance to company dress code required
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Qualifications: