What are the responsibilities and job description for the Stockroom Specialist position at The Paper Store?
The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Stockroom Specialists are responsible for delivering world class service, achieving sales goals and maintaining operational standards in a fun and fast paced retail environment. Stockroom Specialists report directly to the Store Team Leader.
Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists responsibilities also include contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.
Key Responsibilities
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists responsibilities also include contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.
Key Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Professional presentation in attire, demeanor, appearance and compliance to company dress code
- Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
- Enthusiastically participate in training and development utilizing all training resources available
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership
- Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
- Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
- Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
- Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
- Order and maintain supplies while adhering to a corporate issued budget
- Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
- Ensure IT equipment, i.e. registers and register equipment, computers, electricity and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Understand, employ and educate TPS safety standards
- Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
- Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
- Complete all other related tasks/projects as required within assigned time frame
- Comply with all company policies and procedure
- Previous experience in specialty retail is preferred
- Previous experience in specialty retail Inventory control is preferred
- Demonstrate an ability to multitask while being attentive to customers
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to work well and be a leader in a team environment
- Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player
- Ability to work autonomously while paying strong attention to organizational detail
- Proficient in using Microsoft Office and POS Systems
Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.
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