Lead Teller

Description

 Who is Park Bank?

At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. That there’s no one way to what’s next. And our story of achievement starts with each member of our team. No matter our job openings, we are always searching for great people to join our team. And while a culture-fit is nice, a culture-add is even better.

If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. In addition, if you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you get to next in your own career development. 

General Summary:
Coordinate and oversee all aspects of branch and teller operations within the branch ensuring the daily activities of the tellers are performed in an accurate, efficient, and courteous manner. Order and conduct cash management duties. Review and check the work of other Tellers and assist in the resolution of Teller issues. Answer clients' questions regarding Park Bank services and performs a variety of account maintenance duties. Actively cross-sell Park Bank products and services and coaches other tellers towards service, sales, and operational excellence.

Primary Duties/Responsibilities:
- Coaches and develops Tellers in all aspects of their responsibilities to include transaction processing, account maintenance, client servicing, and referrals of bank products and services.
- Functions as branch trainer for new employees in Navigator, Integrated Teller, SCO procedures, and PB Net. Trains new employees in proper procedures and handles difficult operational questions from other Tellers.
- Coordinate/oversee the daily branch teller operations activities including work assignments, helping with complex transactions and sensitive client issues, provides authorization for required transactions, office opening and closing, ensures security and compliance policies are communicated and followed.
- Works closely with Retail Support to ensure procedural and/or system changes are implemented in a timely and accurate fashion.
- Performs all branch self-checks and/or audits to ensure the branch is operationally sound and secure.

Requirements

Qualifications:

- High school diploma required; Associate degree or equivalent preferred

- Minimum of 3-5 years of work experience required

- Park Bank is a drug free workplace. All candidates selected for new employment with PARK BANK will be required to submit to drug testing after a conditional offer of employment. Employment is contingent on the associate passing the drug test

- Credit, Criminal and Driving history will be reviewed when making final employment decisions consistent with applicable laws.

- Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status and protected veteran status.

- The Immigration Reform and Control Act of 1986 require employers to verify the employment status of each person hired.