Customer Service Representative

Luxapatio is a leading expert in patio design and outdoor construction; our mission is to offer comfort and luxury to our customers by providing our clients with custom designs that fit their budget and needs.

We are a private company, profitable and growing rapidly. The company is led by our founders and their vision and passion are part of every aspect of what we do. We are extremely proud of our industry-leading design and construction and we work tirelessly to provide the fastest and most pleasant experience in the field of home improvement with one goal in mind; Functionality, enjoyment, comfort, and Luxury.

ROLE PURPOSE

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks This role is based in our Doral Showroom.

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements:

• Previous experience as a front desk receptionist or a similar role
• Proficiency in Mac and Windows.
• Hands-on experience with office equipment (e.g. fax machines and printers, phones, IPads)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; or equivalent

COMPENSATION
$16.00 an hour, 40 Overtime

BENEFITS

• Paid sick days
• 2-week paid vacation
• Opt-in medical insurance
• Opportunity for growth and advancement within the company.

PERSONAL PROFILE

Luxapatio is an energetic high-end design and construction company where individuals can thrive, be respected for their unique skills and where we push the envelope of what is possible in the field of outdoor living. You must be a high-energy, self-starting team player who’s able to articulate and inspire our business vision. You must be a proactive learner willing to immerse yourself in our Culture and continued growth.

Job Type: Full-time

Salary: $ 16.00 /hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location