Health Case Manager

ABOUT THE PLACE

The PLACE ignites the potential in youth to exit homelessness and create self-determined, fulfilled lives. Our vision is that all Colorado youth have safe housing, supportive relationships, and the opportunity for self sufficiency and success. The real life challenges of youth experiencing homelessness can be overcome. That’s where The PLACE comes in – we offer vital programs that support young people on their journey. At The PLACE, youth find skills, support and insight that allow them to step off the streets and step toward a brighter future.

JOB SUMMARY

Under the supervision of the Shelter Manager, the Health Case Manager primary focus is oversight of the QMAP regulations and responsibilities. This includes, and not limited to: QMAP training coordination (state level), QMAP onsite training for new staff as well as regular refresher trainings, weekly review of MARs, scheduling, documentation, managing all medications and medication paperwork in support of youth staying at shelter. The Health Case Manager will also work with other Shelter Case Managers on fostering a network of health care professionals to assist in providing comprehensive health services to meet the needs of homeless youth and prepare them for a healthy lifestyle in the future; managing individual health plans; coordinating collaboration with health professionals; enrolling eligible youth in CHP and Medicaid; and facilitating healthy lifestyle classes. This position will ensure that interactions, interventions and environments at The PLACE are trauma informed and emphasize the physical and emotional safety of youth and staff.

QUALIFICATIONS
· Bachelor’s degree in public health, social work, psychology, sociology, or related field (required) and three (3) years’ experience in a health-related field; or Master’s Degree in the fields listed above and two (2) years’ of experience in a health related field

· Ability to work independently and possess the ability to communicate with and coordinate effectively with staff and youth, as well as outside providers

· QMAP certified or be willing to become QMAP certified within three months

· Experience with QMAP program oversight or ability and motivation to learn quickly and work independently to oversee QMAP regulations and responsibilities

· Ability to connect and work effectively with a diverse, resistant street youth population

· Consistent exercise of discretion and independent judgment

· Clear and appropriate boundaries with youth

· Understand issues of the homeless adolescent population, mental health issues and substance abuse among high-risk youth adults

· Provide services that are trauma informed, appropriate and effective

· Problem solving skills: multi-tasking, assessment, organization and prioritization

· Excellent written/verbal communication and interpersonal skills

· Team oriented and able to coordinate with various departments and staff

· Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)

· Understanding of the provision of and commitment to trauma informed care and positive youth development

· Must be insurable as a driver on The PLACE’s auto liability policy in order to conduct business on behalf of the agency and/or transport youth using an approved personal vehicle, as well as maintain required minimum insurance

· Must pass both federal and state background checks

· Must pass pre-employment TB screening

JOB DUTIES
The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

QMAP Oversight

• Enroll staff in QMAP courses (state level training certificate program)
• Train newly QMAP’ed staff on The PLACE QMAP process
• Create and regularly train current QMAP staff
• Create QMAP refresher training, offering on a regular basis, with all staff completing it at least once a year
• Create and monitor QMAP schedule, including awareness of any gaps in QMAP coverage
• Create monthly MARS. This includes blank MARs for each month, as well as MARs for active clients taking medications
• Audit MARS (prescription and OTC MARs) on a weekly basis, monitoring for medication/documentation errors
• Review and update QMAP Training Manual, forms and process based on current best practices and state requirements

Health Related Services

· Organizes on-site medical clinic and works with medical staff

· Order Medical Supplies

· Attends networking meetings and connects with businesses, service agencies, and community organizations to form partnerships and collaborations in order to obtain opportunities for youth

· Assists youth in obtaining prescribed medication

· Conducts health related seminars and classes, and organize on-site health related classes, in collaboration with Shelter Case Managers and other programming planned

· Guides youth in the exploration of medical resources

· Takes an active role as liaison between health providers and youth

· Assess the health needs of the youth and makerecommendations regarding youth’s health. Establish plans with youth, ensure follow through, and make appropriate referrals.

Case Management:

Intensive case management as a major component to this position includes:

• Meet with youth to obtain health history and maintain paper work and files
• Develop individual health case plans and aftercare plans, in collaboration with other Case Managers, to support youth in case plan goals

· Assist youth in obtaining health care insurance, and access to health-related services, in collaboration with other Case Managers

· Assists youth in developing skills needed to access health care, filling out applications, obtaining identification and other needs that youth may have as related to health care

• Provide personal interest and attention to each youth, remaining sensitive to the need to help each youth develop socially, emotionally, and intellectually
• Participate in Team Meetings, called “teamings,” with other Shelter Case Managers
• Transports youth on designated outings
• Meet with youth on a regular basis to support youth’s case plan goals
• Act as a positive role model to further The PLACE’s goals
• Attend all required staff meetings and client reviews being prepared to address client issues
• Collaborate with other agencies for health service delivery needs
• Attend professional trainings as required

Youth Supervision

• Provide supervision for all youth involved in the day program while providing supervision and programming. Ensure client safety, provide appropriate and effective services, and maintain a safe and positive environment in the center

Documentation

· Maintain thorough and accurate client files; ensure client confidentiality; communicate clearly and effectively to other staff members regarding client; collect and maintain ongoing and accurate data; enter data on computer database as well as in client record; track client services and accurately input data collected on a daily, weekly, and monthly basis in the PLACE’s database

• Document relevant and significant events that occur during the shift in the Communication Log

PROFESSIONAL PERFORMANCE
· Adhere to all Personnel Policies and Procedures for the Agency

· Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency

· Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks

· Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program

· Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies

· Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity in all aspects of Agency business

· Actively strive to upgrade professional skills through engaging in appropriate professional training and experience

· Actively strive to create and maintain a culturally sensitive, trauma informed and appropriate environment through communication and interaction that demonstrates respect for diversity; while promoting the philosophy of trauma informed care in interactions with youth, staff and individuals both internally and externally

· Support positive youth development and youth involvement in decision-making processes

PHYSICAL REQUIREMENTS

· Employee frequently is required to sit. Employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch

· Requires manual and finger dexterity and eye-hand coordination.

· Able to speak and write the English language in an understandable manner.

· Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone

· Able to hear well enough to communicate with employees and others

· Ability to meet youth off-site at youth housing

· Able to be on feet and mobile up to 10 hours per day

· Able to lift up to 50 lbs

WORK ENVIRONMENT

Employees in this position are subject to long hours on their feet in a shelter environment that may frequently include interpersonal contact from non-employees that include sexual innuendo and raw, abusive or threatening language.

WORK SCHEDULE

This is a Full Time position (40 hours per week) which will include weekend hours, evening hours, morning hours as well as coverage for several holiday shifts annually. Requires some flexibility to attend meetings and cover shifts as needed, being on-call for client emergencies and serving as on-call staff on a rotating basis throughout the year.

TO APPLY

Please download, complete, and submit our employment application from our website (https://theplacecos.org/work-at-the-place/), submit cover letter, resume, and the names and telephone numbers of three (3) professional and/or academic references. If information asked for on the application is on your resume, feel free to write "see resume" in those sections of the application. All attachments should be in Microsoft Word (.doc) or portal document format (.pdf).

This position will be filled as soon as a qualified candidate is identified. Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application. Applicants will only be contacted if selected for an interview. This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Job Type: Full-time

Pay: $18.75 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

COVID-19 considerations:
To keep our staff and the youth we serve as safe as possible, The Place is following the Colorado Department of Public Health & Environment's Safer at Home guidelines for child care facilities, which includes wearing masks, social

Application Question(s):

• Are you at least 21 years on age? Please type "yes" or "no." DO NOT fill in your age.
• If moved forward in the process, what is the best phone number AND email address to contact you?

Education:

• Bachelor's (Required)

Experience:

• QMAP oversight: 1 year (Required)
• Case management: 1 year (Preferred)

Work Location: One location