PRINCIPIA COLLEGE                                                                                             Position Description

Elsah, Illinois                                                                                                                      

Title: Mail Services Supervisor 

Department: Mail & Copy Services

Organizational Relationships: Reports to Director of Mail & Copy Services 

Summary: Supervises all mail service activities and manages the MFD copier fleet.

Work Performed – Essential Duties*

• Supervises all operational phases of mail services
• Hires, trains, and assists in supervising student workers; establishes work schedules, assigns tasks and assists with cross-training to perform both Mail and some Copy tasks 
• Oversees and participates in receiving, sorting, and delivering incoming items from all carriers, as well as all inter-office and inter-campus mail; supervises package tracking using the Notifii ‘app’ system
• Processes and oversees all outgoing mail for the college, working with all carriers
• Oversees counter operations of mail service for customers 
• Serves as the information resource for the community regarding effective methods and requirements when considering costs, delivery time and other mailing services 
• Responsible for stamp purchases and maintaining stamp and supplies inventory, and franking machine balances 
• Stays current with industry and USPS standards to maintain operational efficiency 
• Ensures accurate forwarding of all mail, for students, faculty, and staff no longer with Principia 
• Responsible for all postage accounting records 
• Manages the MFD fleet, including all supplies, maintenance issues, and customer liaison issues. 
• Assists with individual desktop printer toner supplies and maintenance.
• Assists the Manager in evaluating operational procedures and participates in planning strategies for services and systems improvement   

To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to customer needs and trains student employees to do the same
• Planning/Organizing - Prioritizes and plans work responsibilities; Organizes/schedules various work tasks
• Professionalism - Approaches others tactfully; Reacts well under pressure; Follows through on commitments
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Regularly at work on time; Ensures work responsibilities are covered when absent
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions
• Initiative - Asks for and offers help when needed
• Quality - Demonstrates accuracy and thoroughness
• Safety and Security - Observes safety and security procedures.                    

Minimum Qualifications

• Active (or pending) membership in the First Church of Christ, Scientist and/or in a Journal-listed branch church or society of the First Church of Christ, Scientist
• High school Diploma or GED; BA preferred
• Familiar with Microsoft Excel and Word – at least at an intermediate level
• Comfortable with computers and learning new technology
• Has a current valid driver's license, with a minimum of two years of driving experience.

*The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities and are subject to change at the discretion of the employer. Additionally, they do not establish a contract for employment.