What are the responsibilities and job description for the Full Time Banquet Server position at The 'Quin House?
Position: Full Time Banquet Server
Reports To: Events Manager/Events Assistant Manager
The Quin is Boston?s newest private members-club dedicated to bringing together a diverse group of leaders, creators, and innovators who are interesting and interested in leaving a lasting impact in the community. In reflecting The New Boston, we don?t just care about what you do, but rather, who you are. We are a small, nimble team of hospitality and real estate industry experts looking for passionate, creative thinkers to join our team. Join us on our mission to create a community of impact for generations to come.
WHO ARE WE LOOKING FOR?
The ideal candidate is an upbeat professional who enjoys providing members with a one of a kind hospitality experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
ABOUT THIS ROLE
- Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
- Receives first consideration when schedules are assessed and created
- Maintains and inspires high standards of service for our Banquet Program
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Serves alcohol responsibly within State, Local and Store level laws and guidelines
- Adaptability to work multiple events (Dinners, Weddings, Conference, etc.) and multiple shifts
- Participates in the service, and removal of food during banquet functions by offering pre-determined menu selections to each table
- Anticipates member and guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
- Have a complete knowledge of standards of service
- Assists other team members as needed, both with and without the direction of management
- Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
- Breakdown, clean and set-up of tables and stations/mobile bars
- Re-stocks items and supplies as needed and alerts management of shortages
- Requires the ability to operate and utilize production equipment and tools.
- Communicates health and/or safety concerns/violations immediately to the management
- Attends all informational meetings and trainings
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Assist in the investigation of member complaints regarding food quality and service
- Ability to assist in other related food and beverage outlets if and when required
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
