Assistant General Manager

It's all about our guests at The Raphael!  This Renaissance revival-style four-star boutique hotel is searching for an Assistant General Manager who will ensure guest satisfaction and operational efficiencies of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty.  In addition, he/she will assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction and development of Associates.

RESPONSIBILITIES:
* Approach all encounters with guests and employees in an attentive friendly, courteous and service oriented manner.
* Maintain regular attendance in compliance with Lighthouse Properties standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include compliance with Lighthouse Properties dress code and wearing a nametag when working (per brand standards)
* Comply and ensure adherence to Lighthouse Properties standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness CPR & First Aid.
* Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
* Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
* Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients.
* Assist the General Manager in the development of managerial and hourly employees. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
* Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
* Participate in required M.O.D. coverage as scheduled.
* Ensure that training in service standards is taking place in each department in addition to hiring/training Guest Services/Bellman/Valet positions based on occupancy.

QUALIFICATIONS:
* At least 5 years progressive experience in a Rooms or F&B department.

*Previous supervisory experience required.

*Must be proficient in Windows Operating Systems.

* Must be able to evaluate and select among alternative courses of action quickly and accurately.

* Must maintain composure and objectivity under pressure.

*Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.

*Must be effective at listening to understand, clarify and resolving the concerns and issues raised by co-workers and guests.

*Must be able to work with and understand financial information and data and basic arithmetic functions.

*Must be able to convey information and ideas clearly.

* Must be available weekends and holidays.

*Trained in Opera, Marsha and Squirrel operating systems a plus

PROPERTY:  

Overlooking Brush Creek in a Renaissance revival-style building dating back to 1928, this upscale, four-star hotel is a 2-minute walk from Country Club Plaza shopping center and 1 mile from the Nelson-Atkins Museum of Art.  Refined rooms and suites come with high-thread-count sheets, coffeemakers and flat-screen TVs, as well as free WiFi.  Some rooms feature Kansas City views and pull-out sofas and/or desks.  There's a hip and elegant restaurant/bar offering modern American cuisine with live music throughout the week. Other amenities include a fitness center, a business center and 2 meeting rooms. 

Source: Hospitality Online