Theater Floor Staff

Description

GENERAL DUTIES: Floor Staff personnel support the management staff in the day-to-day operations of the

theater. In any given shift, Floor Staff personnel may work in the box office, concession stand, projection

booth and/or at the doorman’s stand. Floor Staff personnel are required to follow the instructions, guidance

and direction of management personnel as they pertain to the policies, rules and procedures of the theater.

SPECIFIC TASKS/DUTIES: Employees hired as Floor Staff are required to read, understand and follow the

Reel Theatre Employee Policies & Procedures Manual. Additionally, all employees will be required to

perform some or all of the following tasks:

CUSTOMER SERVICE

• Smile while on duty
• Greet all Customers with a pleasant, upbeat attitude
• Thank every Customer that is served
• Answer telephones in a polite and expeditious manner
• Assist Customers to the fullest extent possible
• Refer all Customer complaints and concerns to management

SCHEDULED SHIFT WORK

• Show up to work on time as scheduled
• Notify management prior to any tardiness, schedule change request, or absence
• Record check in and check out times on company approved time sheets or time clocks, if available
• Stay busy at all times when on duty
• Refrain from personal conversations with non-employee friends while on duty
• Refrain from using the business telephone and personal cell phones at all times while on duty
• Prohibit the loitering of friends, in or around the theater

UNIFORM DRESS AND CLEANLINESS

• Wash hands prior to each shift and after any activity not directly related to food preparation
• Wear company uniforms and present a professional appearance
• Maintain an overall appearance of cleanliness and neatness
• Meet specific company dress standards regarding hair length, jewelry, clothing, etc., that will be prescribed at the sole discretion of management

STOCK/INVENTORY CONTROL

• Monitor, count and control inventory
• Rotate concession items to prevent spoilage
• Restock materials and supplies (may involve carrying loads up to 50 pounds)

SELLING OF ITEMS

• Sell tickets and concession items to Customers
• Be knowledgeable of the items offered by the theater and their prices
• Inform Customers of their buying choices
• Use positive, up-selling, and suggestive selling practices
• Present/serve purchases in an approved manner
• Receive money and count the correct change for each sale
• Use the point of sale (POS) systems located at the theater for every sale
• Become knowledgeable of company procedures regarding the use of sales terminals
• Accurately control the money in assigned cash drawers
• Accurately control the ticketing of Customers and Customer seating in shows

CLEANING/SANITATION

• Maintain a clean work station at all times
• Prepare and handle food in accordance with company policy and local health regulations
• Obtain a Health Department “Food Handler’s Permit” within 30 days of hire if required by individual state law or the local Health
  Department
• Clean any and all parts of the theater as directed by theater management
• Wash counters, utensils, dishes, windows and equipment
• Sweep and mop floors
• Pick up and empty trash in and around the building
• Care for facility and equipment with high level of consideration for its value at all times
• Other cleaning duties as assigned by the theater management

ADVERTISING/MARQUEES

• Update theater marquees, posters and menu boards (may require exposure to the elements ofweather for brief to intermediate periods of time)
• Know the story lines of all current, and upcoming movies
• Present a positive image to all Customers while on duty

Requirements

• Must be at least 16 years of age