Property Manager

Description

 Purpose, Vision, and Value Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to offer God’s help, hope, and healing to our neighbors in need. We are proud to have served the Tacoma and Pierce County communities since 1912. For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors. We value the needs of our immediate community, and continually adapt to the changing needs of those who come to us for help.

We strive to cultivate a culture built on love and truth, where our integrity is never compromised. Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.

Job Purpose

Property Manager provides expertise in housing systems, compliance, and process improvement across TRM sites (transitional, rental, and permanent). This role advises TRM on current best practices in housing, particularly safe, drug and alcohol-free living. This role manages move-ins and exits, compliance of rent and fees from tenants, and other administrative duties. Position actively works with Director of Facilities to ensure that units are clean, safe, and dignified for all tenants. Oversees housing navigation across the continuum.

Tacoma Rescue Mission Competencies

Client Relationships and Interactions: Connect clients, volunteers, donors, team members, and guests to the mission and vision of The Tacoma Rescue Mission and its programs. Establish rapport and build relationships through effective communication, making all feel understood and valued. Assess needs and share appropriate resources, boosting client confidence in The Tacoma Rescue Mission and its team members.

Creativity and Expansion: Cultivate an environment that constantly seeks growth and adaptation, enhancing services offered. Research and develop new insights and strategies that improve Mission functionality and performance. Embrace the unknown and uncharted territory, pushing limits to increase skill, knowledge, and resources.

Leadership and Culture: Champions the Tacoma Rescue Mission’s core values and pillars, ensuring a high level of service with a commitment to changing lives. Creates a platform that empowers those within the Mission and the community to establish and take ownership of a culture founded on team, trust, and truth.

 Professionalism: Carries the current knowledge and operational skills required to perform well, utilizing best practices and demonstrates the desire to grow professionally. Helps create a safe space for Team Members to hold others accountable for behavior and performance, empathetically listens and communicates for understanding when negotiating and dealing with conflict. Setting the standard of quality, providing staff with feedback, coaching, guidance, and support. 

Requirements

 Essential Duties & Responsibilities

• Ensures compliance with Fair Housing regulations and other applicable laws.
• Assesses potential tenants, conducts application and selection process, and oversees delinquency and eviction processes at all sites across TRM housing spectrum.
• Works with Housing Authorities to finalize income qualifications and leases, maintaining occupancy standards. Maintains monthly rent rolls, bank deposits, rent receipts, and ledger for all housing sites.
• Oversees housing navigation process across housing programs.
• Performs regular property inspections to make recommendations for repairs, improvements, and safety. Coordinates maintenance, ensuring timely completion and quality work.
•  Prepares quarterly reports on property performance for site managers.
• Ensures that properties are compliant with WA L&I safety requirements and documentation. Participates in the TRM Safety Committee.
• Participates in leasing discussions and provides recommendations.
• Ensures other housing administration duties are completed (i.e. budgeting, updating lease agreements, maintaining list of unit furniture, etc.).
• Supports the Data team with internal and external reports as required.
• Offers support in the absence of Site Manager by organizing and delegating work with the team.
• Provides support to other Property Managers and assists with special projects as needed.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions: 

Very active; climbs stairs, walks properties, frequent meetings, occasionally interacts with people experiencing a mental health crisis. Intermittent after-hours request, requiring attention. Hybrid work schedule, estimated 4 days in office.

Schedule & Work Location

Schedule:

Normal business hours with some flexibility.

Primary Location of Work:

Will operate at multiple locations, including but not limited to the following:

Jefferson Apartments

2336 Jefferson Avenue, Tacoma, WA 98402

Tyler Street Family Housing

3292 South Tyler Street, Tacoma, WA 98409

Sound House

6039 South Puget Sound Avenue, Tacoma, Washington 98409

Qualifications

• Bachelor’s degree in social services, business management, or related field desired. An equivalent combination of experience and education will be considered.
• Experience in housing and apartment management and administration (including knowledge of Fair Housing and Landlord-Tenant Law) preferred.
• Experience working with people who have experienced homelessness, have disabilities, or are low-income.
• Experience submitting formal recommendations to senior leadership or executive team.
• Proficient skills with operating office equipment, computers, Microsoft Office Suite, and navigating databases.
• Skilled in clear and effective written, verbal, and electronic communication, including written narratives and data reports.
• Well-organized, responsive, attention to detail, and meets deadlines.
• Skills for tracking rent payments and other data accurately.
• Responds calmly and effectively while under stress.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Ability to operate TRM vans for the purposes of supporting the needs of the program (to include Valid Driver’s License & Evidence of Insurability, acceptable driving record, and successful completion of TRM driving test).
• Access to a vehicle for frequent travel throughout the region.

Certificates & Licenses

None required.

Physical Requirements

• Stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office equipment, etc.
• Occasionally moves to respond to urgent situations.
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally ascends/descends stairs of a three-story building to inspect all areas of the apartment building.
• Frequently positions self to maintain files in file cabinets.
• Communicate information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Occasionally moves boxes weighing up to 25 pounds across office for various needs.
• Occasionally works in outdoor weather conditions.
• Operates a vehicle (12-passenger van).
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Mobile Communication Stipend or Company-Issued Cell Phone Eligible

• Yes

Direct Reports

None

Salary : $26 - $29