Assistant Property Manager- TX Tides on Rosemeade West

Assistant Manager: Responsible for providing direct support to the Property Manager in performing move-in/ move-out functions as well as administrating one or more critical property management functions (lease renewals, marketing, resident retention, and/or rent collection and reporting).

ESSENTIAL JOB FUNCTIONS:

1. Customer Relations
   1. Receive, investigate, and resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities. Where applicable, coordinate social programs or other activities.
   2. Perform daily grounds inspections. Identify any problem areas, address all areas of concern with the property manager and maintenance supervisor, and ensure the discrepancy is immediately corrected.
   3. Walk model units and tour path each morning; ensure model is clean and orderly, must use aromatherapy.
   4. Draft and deliver renewal letters.
   5. Enter tenant concerns and enter work requests into Appfolio. Communicate work order request to maintenance supervisor, review completed work orders for quality control, conduct follow-up calls to tenants and enter completed work orders in property management accounting system.
2. Property Management
   1. Entering of all daily activity to include move ins, move outs, renewals, notices and new leases.
   2. Perform move-in and move-out inspections.
   3. Process Deposit Accountings - to be completed within five days of move out. Prepare and submit move-out statement and disposition paperwork to facilitate final security deposit refund or charges to resident.
   4. Conduct weekly prepaid rent audit
   5. Collection of monthly receipts: Establishing and maintaining a solid collection policy in conformance with applicable local, state, and federal rules and regulations, and company policies. Preparation of 5 day and 30 day notices. File delinquent renters with the attorney, per local directive, to minimize collection losses. After 30 days, submit all remaining delinquencies to applicable collection agency.
   6. Maintain current delinquency less than 1% each month of billed revenue; actively pursue all aged delinquency.
   7. Conduct marketing analysis as directed by community manager.
   8. Draft and implement marketing plan as directed by Community Manager.
   9. Reports and paperwork: Preparation of all required and assigned reports, on a daily, weekly, or monthly basis as assigned. Ensure all reports are accurate and submitted prior to deadlines.
   10. File maintenance: Establish and maintain complete files of correspondence, documents, and unit maintenance files.
   11. Complete a file audit twice a year: once in January and July.
   12. Perform security deposit audits as required.
   13. Other duties as assigned.
3. Employee Relations
   1. In the absence of the community manager, perform daily supervision of property staff. Maintain employee files, attendance records, performance records and corrective action records.
4. Fair Housing
   1. Must have first hand knowledge of Fair Housing and Retention as stated by law.
   2. Complete Grace Hill Fair Housing training curriculum

SUPERVISOR RESPONSIBILITIES:

• Direct/Indirect Supervision (hires, prepare appraisals. Indirect means there are employees who report to a supervisor/manager who then reports to this position) Appx number of subordinates: 1 - 3

SPECIFIC SKILLS AND KNOWLEDGE:

• Microsoft Office Suite
• Appfolio
• On-site
• Fundamental understanding Generally Accepted Accounting Procedures (GAAP)

EDUCATION AND EXPERIENCE:

• High School Diploma

LICENSING REQUIREMENTS:

• Not required

PHYSICAL REQUIREMENTS:
Positions in this class typically require: extensive sitting, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

DESIRED COMPETENCIES:

• Analytical
  • Collects and researches data; Designs work flows and procedures.
• Problem Solving
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management
  • Develops project plans; coordinates projects; completes projects on time.
• Customer Service
  • Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal
  • Focuses on solving conflict, and creating win/win situations. Actively listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Teamwork
  • Exhibits objectivity and openness to others' views; welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication
  • Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
• Change Management
  • Develops workable implementation plans; communicates changes effectively; monitors transition and evaluates results.
• Quality Management
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness
  • Conserves organizational resources.
• Diversity
  • Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics
  • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support
  • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Adaptability
  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Initiative
  • Volunteers readily; undertakes self-development activities; asks for and offers help when needed.
• Innovation
  • Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas.
• Motivation
  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing
  • Prioritizes and plans work activities; uses time efficiently; develops realistic action plans.
• Quality
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity
  • Meets productivity standards; completes work in timely manner.
• Professionalism
  • Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

The Robinson Group is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

The Robinson Group reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all inclusive as of the date this document is prepared. However, this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at The Robinson Group. Further, the job description is not a guarantee that you will perform any or all of these duties.

I have read and understand the above job description. I have the skills and can perform the physical requirements with or without reasonable accommodation. I have the education requirements and experience requested.