Shipping Clerk

Reports To: Warehouse Manager

Division: Wholesale

Job Summary

The Shipping Clerk provides assistance for the wholesale warehouse, including order processing, billing pallets, re-work, and assisting with various other duties as assigned. The Warehouse Manager assigns work activities, projects and programs, monitors workflow, reviews and evaluates work products, methods and procedures.

Primary Responsibilities

• Act as back-up /Assist with order processing
  • OTP?s sent from CSR?s from previous day
  • Daily Web Orders (8:00am and 1:00pm report)
  • Orders report sent by Erin
  • Process manual authorization orders from report sent by Erin
  • Authorize and print pick tickets for Preferred and Key Accounts sent from account managers
  • Authorize and / or print pick tickets for any ASAP orders sent throughout the day
• Act as back-up /Assist with correcting billing errors that occur during processing throughout the day:
  • Call customers for new credit card or other payment options.
  • If no response from customer after 7 days, Void IF and move to RET Bin in order for night crew to return to stock
  • Contact customers with High Shipping (Over 20%) to determine options whether they can combine orders, remove the freight item or add to the order to increase amount shipping. Can also offer for the customer to use a carrier of their choice as an option.
• Act as back-up /Assist with creating bills of lading for pallets and invoice freight shipments:
  • Run quotes with different carriers for intercompany pallets to determine best way to ship for stores.
  • Email Retail Stores regarding status of pallets and number of pallets to be received in stores
  • Run quotes for any specialty shipments such as International shipping, etc.
  • Schedule any small package picks ups for FedEx, UPS or USPS
  • Schedule other freight carriers as needed based on orders and BOLs created
• Rework Process
  • Help with re-tagging or pulling the MSRP tag off merchandise when there is a mandated price change before the product is shipped out to the retail stores
• Sample Help
  • Assists PD with tagging, packing and shipping samples to showrooms
• Return Process Help
  • Assists with bin transfers and the physical return of merchandise from the Returns bin back into pickable bins in the warehouse
• Claims Back-up
  • Assists the claims department with issuing credit memos, replacement items, and checking in merchandise from returns
• Manage Key Client Electronic Data Interchange (EDI) portals
  • Assists with the entering and updating information such as packing, shipping, and invoicing
• Check Routing Guideline Process
  • Ensures customer routing guidelines are followed by checking shipments before they leave the warehouse
• Assists with Customer Service combining and closing backorders

Job Location:

Leeds, AL