Donor Relations Assistant

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Assists in managing major donor caseloads, prospect research, communications, and general office procedures.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Administrative Duties (50% of workweek)

• Coordinates data entry of donor reports and continually updates donor databases.
• Coordinates detailed donor file information sharing with all Donor Relations staff.
• Organizes monthly major gifts mailings (Touchpoints) including but not limited to: program updates, invitations, personalized cards, and gift proposals.
• Composes correspondence and prepares proposals and presentations. Drafts written responses to requests for information, responding by phone or email as appropriate.
• Coordinates calendar for Donor Relations Directors, including travel arrangements and itineraries.
• Performs clerical and database maintenance of donor reports. Keeps monthly reports updated and generates copies of reports to the Executive Director of Development, and THQ.
• Fields calls for the supervisor as needed. Takes messages; responds to routine inquiries.

Fundraising (50% of workweek)

• Manages the IRA and Stock tax receipt process across the division.

• Performs donor and prospect research by pulling data from existing donors from our files. Uses research tools, Google Alerts, ResearchPoint and other search engines for research.

• Captures new information for entry into portfolio managed donor’s database record the regarding donor’s interests, relationships, life events, and information about capacity for philanthropic giving.
• Learns and stays current with information about Salvation Army programs and projects, and effectively communicates the mission to donors.
• Assists with logistics related to William Booth Society and the Bed & Bread Club.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School diploma or equivalent; Associate’s or Business school degree preferred.

Experience: 5-6 years experience in an administrative support role for a mid-level manager or higher.

Certifications: N/A

Skills/Abilities:

• General knowledge of business and an excellent command of the English language.
• Knowledge of secretarial, office administrative procedures and knowledge of use and operation of standard office equipment.
• Proficient in MS Word, Excel, Power Point, Access, Publisher, e-mail and the Internet. Salesforce experience preferred.
• High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Team player, with the ability to collaborate effectively with staff and volunteers for successful achievement of position and department goals.
• Able to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.

Supervisory Responsibility:N/A

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; talk or hear; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; occasionally climb stairs; balance; stoop, kneel, crouch or crawl; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel: N/A

Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is performed in an office environment at normal room temperature. The noise level in the work environment is usually low. This position has the option of being hybrid with up to two days a week worked remotely.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.