What are the responsibilities and job description for the Region Customer Service Representative position at The Sherwin-Williams Company?
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
SUMMARY OF POSITION:
This position is responsible for supporting the credit activities of Sherwin-Williams paint store customers. This involves collecting delinquent receivables for commercial accounts and processing accounts to third party collections as required. This role will have direct customer phone contact to resolve discrepancies or disputes and effect collection of delinquent or overlimit balances. It will provide accurate reports to management to document all collection activity, status of accounts, costs, etc. It will also maintain open communication with customers and the parent store to protect future business relationships and enhance repeat business.
BASIC QUALIFICATIONS:
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Must be legally authorized to work in country of employment without sponsorship for employment visa status.
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Must be able to operate a computer and communicate via the telephone.
MIMIMUM QUALIFICATIONS:
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Completed training certification for your current position.
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Minimum performance review rating of "3" (Standard).
PREFERRED QUALIFICATIONS:
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Prefer prior experience as an Assistant Store Manager, Operations Manager; or prior accounting/professional accounts receivable management experience.
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Prefer Bachelors Degree in a Business-related field.
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Ability to implement successful collection activity to obtain optimum cash flow and profitability from the accounts.
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Operational skills related to non-selling activities including financial reports, credit and accounts receivable performance.
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Good written and verbal communication skills. Ability to communicate effectively with management staff, and external customers including collection agencies and attorneys.
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Ability to make decisions and solve customer discrepancies or disputes and effect collection of delinquent accounts.
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Personal computer skills desirable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Bi-Lingual Language Ability Preferred (Y/N): N
Preferred Language: English
Total Monthly Receivable Dollars: $2,500,000
Number of Monthly Accounts:900
Servicing District(s) or Area: West and Mountain areas of Southwestern Division
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
Salary : $2,500,000 - $0
