Hotel Assistant General Manager

The Siren Hotel
Detroit, MI Full Time
POSTED ON 7/27/2022 CLOSED ON 1/25/2023

Job Posting for Hotel Assistant General Manager at The Siren Hotel

Only applications with a cover letter will be considered.

The Siren Hotel is actively seeking candidates with boutique hotel experience for the position of Assistant General Manager for immediate hire.

The Siren Hotel occupies the former Wurlitzer Building, a landmark, 47,060 square foot, 13-story building. Designed in the Renaissance Revival style and opened in December 1926, this 13-story building once housed the famous Wurlitzer Co., which made pianos, organs, jukeboxes, radios and instruments and which also housed a music school.

The Siren Hotel is part of the ongoing downtown Detroit renaissance in perhaps the best location in the city and comprises of 106 rooms across five categories including eight striking penthouse floor lofted suites. The hotel houses several food and beverage concepts such as Candy Bar, 8-seat chef's counter restaurant Albena by Chef Garrett Lipar, The Siren Cafe in the lobby and the Karl's all-day dining restaurant.

The hotel renovation maintained and embraced the traces of grand Detroit that have remained throughout years of neglect and blight: delicate and gracefully aged travertine floors have been brought back to their original grandeur; intricate Art Deco cast iron stair railings were restored and the original façade with terracotta ornamental details were given a new lease on life in a careful historic renovation. The Siren enchants all to linger just a little longer. The right candidate will embrace this history and be a steward of the exquisite interiors and of the hospitality that we want to demonstrate to the city. An ideal candidate will be extremely service-oriented and have an sensible eye for detail.

A team comprised of diverse individuals guiding guests through the rebirth of the great city of Detroit, and a deep knowledge of historic, cultural and design references will lead the way.

The Assistant General Manager will supervise the overall hotel operation, for the hotel. The physical asset management and upkeep of the property, budgeting, cost analysis, payroll and staffing, yield management in line with maximization of revenue generation and the resulting financial outcomes will be tasks intrinsic to the role.

Description of essential skills and responsibilities

  • Build, deliver and ensure complete comprehension by housekeeping, engineering, front office, reservations and other team members of rate structures and best in class strategies for competitive yield management practices and procedures;
  • Train staff members across departments and functions to continuously apply sales and branding techniques to best deliver the product.
  • The AGM should understand and help develop annual budgets considering a careful forecast in operating expenses and labor cost;
  • Utilize business forecasts to budget accurately for labor expenses in accordance with staffing model and requirements; control other business expenses in a balance manner with demand volume and closely monitor utilities and other operational expenses to the most effective and appropriate standards;
  • Exercise careful adjustment of expenses and revenue streams to ensure consistency of profit margins and achieve previously determined financial returns targets. The role will also entail the close analysis of variances in results as well as the application of effective corrective action to mitigate similar future events.

Guest Experience * The Assistant General Manager must successfully train or develop training programs for team members to perform correct procedures and SOP’s in accordance with company standards and as required to fulfill an elevated guest experience;

  • The position will involve instances that demand direct involvement in the handling of difficult service interactions, complaints and dissatisfaction for the services or facilities provided. The AGM will also ensure that all team members are well prepared and empowered to correctly handle instances of negative feedback and guest interactions;
  • Recruitment, selection, training and engagement of all team members in order to promote correct career development of associates all while delivering superior guest experience and asset management;
  • The Assistant General Manager must enforce and uphold the highest standards of conduct, business ethics and general workplace well being. It is of the high order to conduct business in a most professional fashion under the principles established by the head company and the brand values;

Asset Management * The Assistant General Manager must act as a steward of the guest experience by ensuring the physical condition of the hotel, its facilities and amenities, as determined by service requirements and ownership-defined policies;

  • Collaborate with input when capital budgeting for the property and monitor the close implementation and adherence to the these guidelines and goals;
  • Ensure outstanding performance scores in quality assurance program reviews, mystery shopper programs and other feedback, setting forth corrective action whenever appropriate/necessary.

Skill Requirements * Must possess appropriate oral and written communication skills as well superior ability to convey important operational information to all associates in every department.

  • Excellent analytical skills and superior decision making skills, particularly under the strain of busy hospitality operations are essential.
  • Hospitality and hotel management experience requires. A very high, natural awareness for the local market, the hotel industry and peer areas of interest such as the arts, design, music and community engagement are highly preferred. A service-culture orientation is key and should be ever-present in internal and external day-to-day operations.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: One location

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