IT

Position Overview:

This position will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Job Tasks and Responsibilities:

Office 365 and SharePoint Administration

• Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
• Administration, support, configuration of MS Office 365 for staff
• Maintenance and sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance and sustainment of additional complimentary functionality for customer sub sites, lists, libraries, and content
• Administer and support an enterprise-level Microsoft Exchange infrastructure
• Troubleshoot Exchange related issues when alerted by monitoring software

General IT: End-user support and training for hardware and software

• Train and educate end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook, etc.)
• Provide end-user support for all PC based hardware, applications, and services
• Responsible for new user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage related issues

Operational Security, Maintenance, and Governance

• Responsible for logical and physical controls of the company’s IT system by providing, on quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various O365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system, and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
• Other tasks as assigned

The statements outlined above are intended to describe the general nature and level of work currently being performed by employees in this position.  This is not intended to be an exhaustive list of all responsibilities.
 

Experience Requirements:

• A.A. degree in I.T.  or related field
• 3-5 years of IT and help desk experience
• Ability to provide technical and end-user support
• General knowledge of networking – IP, DNS, SMTP
• Ability to lift 50 lbs.