Moderator

The Social Element :

Hello! We are a leading global independent full service social media agency , founded 21 years ago. Our 260 team members look after some of the world’s largest brands (Sony, Visa, Nissan, Dr Pepper).

We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

The Opportunity :

• Are you a passionate gamer with a keen interest in what happens behind the scenes?
• Do you speak fluent Japanese with great English too?

We currently have a great opportunity for a fully remote Gaming Moderator (Japanese) to provide core services on one of our biggest gaming brands!

Sound like you? We’d love to talk to you about this opportunity!

What You'll Do :

As a Gaming Moderator you will protect our client’s brand and make sure their reputation is kept safe at all times ; in this position, you are the key in providing a positive gaming experience for all users , while being aware of any potential issues on the gaming platform.

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

• Moderating in accordance with The Social Element guidelines and client-specific guidelines.
• Carrying out moderation and training accordingly to the times scheduled in the project schedule
• Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
• Complete shift reports using templates provided according to individual project requirements
• Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues

Working Hours :

Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours.

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

For this project, ideally we are looking for people who have flexibility to cover the following :

Must be available both weekend days

Desired availability 11am to 7pm EST

Total amount of hours will be approx 15 to 20 per week.

Child Protection :

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation.

All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Excellent Japanese and English level : As you’ll be moderating content in both languages, it’s a must to have superb reading skills.

Background experience : either engagement, social customer care, localisation, translation, copywriting, moderation, and / or community management, either with a brand or digital agency.

Social Media knowledge : Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and / or YouTube.

A confidence with digital technology : you know the latest trends in social media like the back of your hand.

A self-motivated gaming expert who is comfortable working remotely.

If you have any experience working in the gaming industry and in moderating content that would be amazing!

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements :

• Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA

Please Note : It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process :

The hiring process for this position will be made up of the following stages :

Online Assessment

Behavioural interview with one of our Talent Team Members

The Social Element Behaviours For Success :

Be focused and decisive

Be brave and inspirational

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

Our Diversity, Equality & Inclusion Commitment :

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role.

We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply we’d love to hear from you!

Last updated : 2024-03-27