Floor Attendants/Party Hosts

The St. James is seeking Floor Attendants for its Super Awesome and Amazing center at The St. James’ flagship location in Springfield, Virginia.

The St. James is the premier sports, wellness and active entertainment destination brand in the country, with a mission to maximize human potential by designing, developing and operating sports, wellness and entertainment destinations that engage, inspire and empower people to pursue their passions and be their best at play, at work and in life.  Our flagship development in Springfield, Virginia features a 20,000 sq. ft. active entertainment center that includes a Ninja warrior course, trampolines, e-gaming centers, virtual reality, and birthday party rooms.

As Floor Attendants you will be responsible for maintaining the highest level of customer service while ensuring our guests have the most entertaining experience possible. Additionally, you will serve as an area monitor by working directly with guests to provide courteous, friendly, and professional assistance / education while enforcing safety regulations. You are the primary person responsible for the safety of everyone at our Active Entertainment Center. Maturity and a SMILE is a MUST! This position will report directly to the Director of the Super Awesome and Amazing Center at The St. James.

WHAT WE’RE LOOKING FOR:

• You LOVE having fun!
• You take safety seriously
• You take gratification in making guests happy
• You take pride in being a part of a team
• You seek opportunities to grow with a team
• You perform at your best, cause that’s the only way you know how, and you can make it look easy

RESPONSIBILITIES

• Perform all duties in accordance with Company policies, practices and procedures
• Provide extraordinary customer service consistent with The St. James’s brand standards
• Greet our guest ENTHUSIASTICALLY
• Explain the Active Entertainment Center floor and patron policies
• Handle and enforce waiver policies
• Perform all other related duties as assigned
• Support the safety of all members, guests and employees.

QUALIFICATIONS

• Must be 16 years of age or older
• Ability to provide excellent guest service in person and over the phone
• Availability nights, weekends, and holidays
• Must be able to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to inform guests of rules
• Ability to handle money
• Ability to handle and resolve recurring problems
• Demonstrated multi-tasker with a commitment to superior guest service.
• Ability to work a very flexible schedule that will include late nights, early mornings, weekends and holidays.
• Ability to work with minimal supervision required
• Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.

ADDITIONAL INFORMATION

For more information, please visit our website: www.thestjames.com

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.