What are the responsibilities and job description for the Guest Service Agent position at The Starling?
Company Description
The Starling is an upscale escape for creative souls located in Atlanta, GA. Our unique space redefines the urban experience with bold decor, a terrace pool for socializing, and stunning skyline views in every room. We believe in setting aside the status quo and providing a vibrant environment for our guests.
Role Description
This is a full-time on-site role as a Guest Service Agent at The Starling. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. Your day-to-day tasks will include welcoming guests upon arrival, assisting with check-in and check-out procedures, answering inquiries and resolving guest issues, and ensuring a smooth and enjoyable stay for all guests.
Qualifications
- Excellent customer service and interpersonal skills
- Strong communication skills, both written and verbal
- Attention to detail and ability to multitask
- Ability to work in a fast-paced and dynamic environment
- Previous experience in a hospitality or customer service role is preferred
- Knowledge of local attractions, restaurants, and events
- Fluency in multiple languages is a plus
- High school diploma or equivalent
