What are the responsibilities and job description for the IT Support Specialist II position at The START Center for Cancer Care?
Job Details
Job Location: Medical Office Building - San Antonio, TX
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Job Category: Information Technology
Description
DUTIES AND RESPONSIBILITIES:
- Will provide support with desktop and peripheral installation and troubleshooting.
- Provide face-to-face, telephone and remote support to users.
- Install and download approved software.
- Create new user accounts, assist user with accessing computer and associated applications during initial orientation, terminate user accounts
- Travel to and from remote locations as needed
- Perform all other duties as assigned.
Qualifications
QUALIFICATIONS: Strong background in Microsoft operating systems and desktop applications. Two-plus years of experience preferred. Strong technical aptitude. MacOS experience desirable.
Preferred Certifications:
- CompTIA A certification
- Microsoft technology professional
- Apple certified support professional (ACSP)
JOB SUMMARY: To provide technical support and end user training of computer software and hardware for The START Center for Cancer Care and all affiliates.
KNOWLEDGE AND SKILLS
- Ability to effectively communicate with employees at all levels within the organization regarding technical IT matters
- Ability to work as part of a team
- Good analytical skills
- Methodical and disciplined approach to problem solving
- Ability to triage issues, assign appropriate priority level and manage daily ticket queue effectively
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