Bank Teller

SUMMARY

The primary responsibility of a Customer Service Representative is to deliver quality customer service while completing transactions in a courteous, accurate and efficient manner. A CSR is always seeking the opportunity to improve the customer’s banking relationship and will cross-sell products/services and refer customers to other areas of the bank when appropriate. Customer transactions may occur in-person at the branch, online, through the ITM technology or over the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Perform various financial transactions for customers within established guidelines for quality and accuracy. Follows Teller Cash Controls as directed by the Balancing Cash Procedure.

Cross-sell other products and services whenever possible and refers business to other areas of the Bank. Is supportive and participates in the Customer Benefits Program. Participate in the sales team culture within the community office, including achieving individual sales goals and contributing to branch goals.

Cross-training: May be trained as ITM teller to assist with financial transactions via Connect technology. May receive training to perform as vault teller on rotation. Some CSRs may be given supervisory transaction override authority. May be responsible for branch supply ordering.

Participate in regular training for industry specific regulations, guidelines, and procedures.

Assist in balancing branch machines where applicable: coin machine, ATM, ITM and/or cash dispensers.

Provide safe deposit box entry and performs basic account maintenance upon customer request.

Is supportive of the Bank’s mission and core values and demonstrates this commitment in daily work. Our mission is to remain an independent community bank by offering the most flexible and comprehensive financial solutions delivered by our team of top performing professionals who come to work every day with the goal of helping families, businesses, and our communities find their better state.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. A basic understanding of a computer and its applications.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may be loud at times. The work environment is very close with constant interaction with co-workers.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Brighton, MI 48116: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

Work Location: One location