DISTRIBUTED COMPUTER SYSTEMS CONSULTANT

Requisition No: 821566

Agency: Department of Education

Working Title: DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 48007071 (BLIND SERVICES)

Pay Plan: Career Service

Position Number: 48007071

Salary: $48,140.00 - $52,954.00 Annually

Posting Closing Date: 02/29/2024

Total Compensation Estimator Tool

DIVISION OF BLIND SERVICES

LOCATION: TALLAHASSEE (LEON COUNTY)

SUCCESSFUL COMPLETION OF A LEVEL 2 BACKGROUND SCREENING IS A CONDITION OF EMPLOYMENT.

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY.

ALL EMPLOYMENT GAPS MUST BE EXPLAINED AND INCLUDED WITH WORK HISTORY WHEN APPLYING.

THIS IS A STATE OF FLORIDA CAREER SERVICE (CS) POSITION.

Job Description:

This position will work in the Division of Blind Services, State Office, supporting the Information Technology Team. The incumbent in this position will serve as a liaison between the business community and the Division of Blind Services’ (DBS) Information Technology Team to provide technical solutions to meet user needs. The incumbent must possess expertise in the business unit(s) they support, as well as an understanding of the IT organization’s systems and capabilities. The incumbent will analyze business partner operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Will assist in the business process redesign and documentation as needed for new technology. Will translate high-level business requirements into functional specifications for the IT organization and manages changes to such specifications. Will educate the IT organization on the direction of the business. Will negotiate agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Must possess an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.

Examples of Work:

The incumbent in this position will be expected to:

• Be available to support DBS offices statewide via remote support and travel as needed.
• Possess the ability to work independently and as part of a team.
• Attend all assigned meetings.
• Provide feedback on areas of improvement and new services.
• Be flexible to travel to field locations for training on application updates, etc.
• Serves as the primary analyst between the business units and the Information Technology department.
• Disseminates information regarding tools, reports and technology enhancements.
• Documents agency IT applications and business units specification requirements.
• Conducts and coordinates test plans for system updates and enhancements.
• Updates business intelligence tools (i.e. QPIS Reports, Dashboards, Ad-Hoc reporting, etc.)
• Provides technical support for existing reports, dashboards and other tools.
• Designs templates, accessibility guides and technical design of existing or future reporting solutions.
• Communicates with customers (internal and external).
• Provides training on system updates (i.e. AWARE upgrades, Social Security Application, Rehab Center Management, National Voter Registration App, Federal Reporting, etc.)
• Coordinates user acceptance testing.
• Generates custom reports summarizing business, financial and economic data for review by senior management, clients or stakeholders.
• Serves as primary resource for the alignment of division IT policies and procedures.
• Assists the Data Processing Manager with procedures and standards development that align with department-wide policies.
• Coordinates the DBS Technology Plan and works with the Data Processing Manager to ensure staff stay on track with deadlines.
• Assists with W.I.O.A. and WINTAC readiness plans from a data perspective.
• Implements, translates, and trains division staff when applicable.
• Maintains a professional understanding of accessibility guidelines.
• Participates in IT related audits, helps coordinate requests and assists with audit findings.
• Participates as a team member responsible for Social Security Reimbursement. Includes working with the IT Team to ensure the Social Security Administration (SSA) Tracker is up to date and reimbursements are being processed constantly.
• Serves as a primary resource for business and IT related special projects.
• Statewide Help Desk Application Implementation – Documents and aligns business rules and procedures to meet the needs of the end users.
• Website Content Updates – Coordinates content delivery from business units and works with the Web Administrator to ensure content is updated.
• Accessibility Project – Works with the Data Processing Manager and acts as an accessibility team liaison to ensure the success of statewide accessible content creation.
• SharePoint\Shared Drive consolidation and updates – Translates changes regarding SharePoint and Shared drive changes to end users and ensures data is consolidated and maintained in a professional manner.
• Disaster Recovery and CSIRT member – Assists with alignment of disaster recovery and security incident response coordination.
• Backup for RSA-911 Reporting submission – Obtains a detailed understanding of the reporting process and uses the Edit Checker application to correct errors and anomalies.
• Works with the Division's HR Team on special projects including training projects that involve the People First Learning Management System and the Articulate program.
• Other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Must be proficient with reading comprehension, writing, and active listening.
• Must be proficient with the English language and possess the ability to communicate effectively.
• Must be able to utilize critical thinking skills, have the ability to gather information and organize it in a consistent and legible manner.
• Must be able to mentor, guide, and troubleshoot technology and systems design.
• Must have basic knowledge of computer security, mathematics, flowcharting, operations analysis, planning, customer service, and accessibility issues.
• Must have the ability to learn and become familiar quickly with DBS specific custom applications, equipment selection, problem identification, idea generation, and decision making.
• Must have the ability to master new technologies quickly, understand accessibility issues and become familiar with assistive technology.
• Must have the ability to support the Microsoft Office Suite of products including Word, Excel, Outlook, PowerPoint and Access.
• Must posses an accelerated understanding of the Windows operating systems.
• Must be skilled in creating Power Point Presentations, Excel Templates, Dashboard Configurations, and Word Templates.
• Must possess knowledge of application support, particularly the AWARE case management system.
• Must have general working knowledge of adaptive screen readers and magnification programs.

Minimum Qualifications

• A bachelor's degree from a college or university and four years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
• A bachelor's degree from a college or university with major course of study in one of the computer sciences or in management information systems and three years of experience as described above; or
• A master's degree from a college or university with major course of study in one of the computer sciences or in management information systems and two years experience as described above; or
• A doctorate from a college or university with major course of study in one of the computer sciences or in management information systems and one year of experience as described above; or
• Five years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
• Experience as described above can be substituted on a year-for-year basis for the required college education.
• Completion of a one year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.

To be considered for a position with the Division of Blind Services:

• All fields in the candidate profile (application) must be completed in its entirety.
• All previous periods of employment must be listed and accounted for. Periods of employment should be entered with the most recent/current listed first.
• Periods of employment should include the supervisor's name and contact information.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment of 3 months or more must be addressed on the application.
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Responses to qualifying questions must be verifiable in the candidate profile. Not all applicants will be interviewed. Preference will be given for qualifying veterans, employees in layoff status and qualified candidates based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and behavioral/personality/skills tests, and interview responses, as applicable. References and file reviews from previous employment will be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information.
• Individuals lacking the ability to competently do the job and those who are unable to positively contribute to a productive team environment, need not apply.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Veteran's Preference, you must attach the correct supporting documentation to be considered (DD214).
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered.

The Florida Division of Blind Services is committed

to increasing recruitment and hiring of Veterans and individuals with disabilities and

improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.