House Information Systems Programmer/Analyst (Support Analyst)

Do not click the Apply button. Applications are available Here.

General Summary

This is work performing maintaining, analyzing, installing and resolving first and second level desktop computer and computing appliance issues for Florida House of Representatives end-users, including (but not limited to) answering questions, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.

Examples of Work Performed

• Reports project status to Information Systems Manager in both verbal and written form.
• Interacts directly with customers during problem-solving situations.
• Assists in the installation of new systems or enhancements to existing systems.
• Conducts system testing.
• Serves as an expert in one or more areas supported by the section.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Modify configurations, utilities, software default settings, etc. for workstations.
• Assist with onboarding of new users. Manage PC setup and deployment for new employees using standard hardware, images and software.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment.
• Report issues for escalation.
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required.
• Organizes and maintains accurate written documentation and records.
• Interacts with vendors to obtain information needed in problem-solving or other related areas.
• Develops and administers security functions as it relates to data, physical, and user access to information systems.
• Participates as needed in the design through implementation process on specialized systems projects.
• Researches industry technological advances which could be of use in the legislative environment.
• Document internal procedures.

Knowledge, Skills and Abilities

• Knowledge of information systems terminology and concepts.
• Knowledge of specialized tools used to develop applications.
• Knowledge of information systems operations, equipment, procedures, and workflow.
• Ability to apply specialized information systems knowledge relating to hardware, systems software, application development, training, user assistance, publications or operations.
• Ability to analyze and solve problems.
• Ability to communicate technical information systems information effectively verbally and in writing.
• Ability to produce quality work under pressure.
• Ability to deal tactfully with the demands of the customers of the information technology offices within the Legislature.
• Ability to conduct in-depth and carefully documented analysis under minimal supervision.
• Ability to read and understand technical information systems publications.
• Performs other related duties as required.

Minimum Qualifications

A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preferred Qualifications

Preference will be given to applicants with the following:

• Proven experience as a help desk technician or other customer support role
• Proficient working knowledge of Microsoft Office products, Windows, and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Customer-oriented and cool-tempered
• Ability to analyze and interpret user requests
• Ability to establish and maintain effective working relationships with others
• Ability to work on a team and work independently
• Excellent communication and interpersonal skills
• Basic understanding of desktop, laptop, and printer hardware repair

Salary

The salary range for this position is $35,928 - $77,388 annually.

The Legislature offers a competitive benefits package.

Application Deadline

Open until filled

Submission of Application

Qualified applicants should send a completed legislative application and resume to:

Florida House of Representatives

Office of Administration & Professional Development

Lawanda Williams

1201 Capitol

402 South Monroe Street

Tallahassee, FL 32399

or email: Lawanda.Williams@myfloridahouse.gov

Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.

Do not click the Apply button. Applications are available Here.

Accommodation for Disability

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.