TICKETING AGENT

Summary:

Provide prompt, courteous and efficient handling of all guest needs related to reservations and sales of shows, attractions, and other services offered.

Essential Functions and Responsibilities:

• Provide excellent customer service while selling tickets to the Strat tower, rides, and shows as well as upselling packages
• Upsell all transactions including, but not limited to, additional rides, restaurants, packages, shows and special events
• Accurately handle cash, credit cards, and other types of payments on a regular basis
• Provide directional assistance to guests as requested
• Communicate and work closely with other departments to remain current on any updates or changes regarding Stratosphere amenities
• Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage
• Offer information regarding property promotions, products, services, and events taking place
• Smile, make eye contact, and use the guest’s name while interacting
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

Qualifications

• 1 year of previous cash handling and customer service experience preferred
• Prior experience working in a team or group environment
• Excellent communication skills, both written and verbal
• Basic computer skills
• At least 18 years of age
• High school diploma or equivalent preferred
• Able to effectively communication in English, both written and verbal
• Bilingual in Spanish preferred
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Constantly lift and/or carry up to 15 lbs. at floor, knee, and waist levels
• Frequently squat, kneel, walk, and communicate vis radio
• Constantly using vision and hearing, bending, reaching, twisting, and standing

Work Environment Potential Conditions

• Indoor
• Noisy and smoky
• Extreme heights

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.