ID Card Clerk (PA I)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Exercises discretion, tact and good judgment when dealing with clients.
• Establishes/Maintains required forms, records and files.
• Makes appropriate additions, revisions, and/or edits to records and files.
• Ensures requirements for “For Official Use Only” materials are properly followed, received, and secured in accordance with Army Regulations.
• Knowledge of objectives, processes and procedures of military personnel management to include automation functions in the Defense the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS).
• Receives and answers routine and complex telephone and electronic mail inquires or refers to appropriate staff member.
• Uses good judgment and tact to answer recurring questions, and resolve clerical and/or administrative problems.
• Provides data input, information retrieval, and manipulation services to service members  

 deploying/redeploying.

• Researches and reviews personnel records for mistakes or gaps and rectify changes.
• Researches and/or provides factual information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended.
• Ensures that regulatory requirements related to a specific action are met.
• Uses Real-Time Automated Personnel Identification System (RAPIDS) and Defense Enrollment Eligibility Reporting (DEERS) system to provide excellent customer service.
• Uses administrative and clerical skills to maneuver and process through various software systems to complete tasks.
• Maintains professionalism at all times and provides outstanding customer service to each service member or client.
• Must comply with all OSHA regulatory requirements.
• Comply with all Project Directives and the Tatitlek Employee handbook’s policies.
• Support and enforce the Tatitlek QC/Safety’s program with all directed guidance.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties as assigned/approved by Tatitlek management.