Group Administrator

We are seeking candidates for a Group Administrator to support our Uniworld Boutique River Cruise Collection and U River Cruises brands. If you are interested in joining a highly collaborative and supportive group that places high value on teamwork, innovation and best-in-class service, then we would like to hear from you!

ABOUT US:

For nearly four decades, Uniworld has taken guests to the most spectacular destinations in Europe, Egypt, India, Vietnam and China. Our driving goal is to provide guests with a first-class boutique river cruise experience.

And U River Cruises is our exciting, new take on experiential travel, with cruises crafted for those with a passion for exploring and a taste for authentic adventures.

As a member of the Groups team, you will be responsible for pursuing and documenting all leads received through a variety of channels. Additionally, you will be responsible for cultivating relationships with customers leading to increased brand sales.

THIS ROLE INVOLVES:

The Group Administrator will process all group requests, reservations, issues group proposals to travel advisors requesting group blocks and finalizes groups within departmental guidelines. Employee will administer and carry out multiple tasks related to the processing of groups while abiding by established company policies and guidelines and specific terms and conditions as contracted between the customer and Uniworld.

• Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to.

• Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.

• Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.

• Nurturing: You will build, develop, and cultivate relationships with travel partners and your fellow colleagues.

This position is based in Encino, California (Hybrid), training will be in person.

ARE YOU…

• Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.

• Attentive to details: Providing quality is important to you - you know that being accurate and thorough contributes to a positive client/guest experience.

• Enthusiastic: You are ready to tackle any challenge with a positive attitude.

• Balanced: You can maintain focus while prioritizing a multitude of tasks.

• Tech savvy: You welcome the opportunity to learn new software programs.

• A top performer: You have high standards and hold yourself accountable to your work.

• Flexible: You can adapt quickly to our fast-paced environment.

MUST HAVE'S:

• Strong knowledge in Excel and Outlook

• High level of customer service

• Strong communication skills internally/externally

• Availability to work any shift during business hours .

BENEFITS & PERKS:

• Supportive, fun, and friendly team environment

• Competitive Wages

• Benefits including vacation, health, vision, dental 401k

• Volunteer Days (2 per year)

• Employee referral incentives

• Professional development for all employees

• Opportunity to learn all aspects of the travel industry

• Excellent travel discounts for employees, friends, and family member

Vaccine Mandate

All newly hired employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date.

Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.