Engagement & Operations Manager - Windsor MA

Description

The Opportunity.

The Engagement and Operations Manager is a full-time position based at Notchview Nordic Ski Center in Windsor, MA. Notchview is the largest property owned by The Trustees of Reservations and represents approximately 20% of the town of Windsor’s land mass. With more than 3,000 acres of terrain, Notchview offers an idyllic escape for winter and summer sport enthusiasts, especially cross-country skiers and snowshoers.  

This unique position is full-time and manages 2 key functions throughout the year and across all our recreational properties.   

In this role you will:

From October – March: The Manager’s primary focus will be to oversee the Notchview Nordic Ski Center, responsible for hiring, scheduling staff, monitoring the reservation and POS systems, and managing all daily operations and functions.  Some of these functions include public engagement, the ski school, retail, café, events and tours. Working collaboratively with many departments, the E&O Manager will deliver a vision to increase visitation and ticket sales, grow programs and increase membership sales. 

From April – September: The Manager will oversee the monitoring and development of programs across the Recreational Enterprise portfolio of properties.  The properties include, but are not limited to, Notchview, Dunes’ Edge Campground, Tully Lake Campground, Field Farm & Rocky Woods Campground. The Manager reports to the Director of Recreational Enterprises. 

Other Information:

 Operations and Staffing 

• Play a key role in developing the vision and direction of the entire property and operation.  

• Provide outstanding customer service to visitors and manage all aspects of the visitor experience at entry, circulation, and exit (ticketing, rentals, retail & café) 

• Hire seasonal staff and manage all scheduling throughout the season. 

• Oversee inventory for each department and ensure all areas are up to date. 

• Work collaboratively with the on-site Stewardship team and inform visitors of ongoing trail maintenance and availability throughout the season. 

• Work closely with the Marketing team to increase web, print and social media promotions for Notchview as a destination for multiple audiences in MA and beyond 

• Serve as project manager for key visitor-related efforts and modern technology implementation. 

• Develop and implement ongoing customer service and sales training to property staff and volunteers 

Program Engagement 

• Oversee a variety of duties associated with maintenance, development and programming at other Trustees Properties throughout the state (including but not limited to, Notchview, Dunes’ Edge Campground, Tully Lake Campground, Field Farm & Rocky Woods Campground).  

• Develop and implement new specialized programs, tours, activities, self-guided experiences, and interpretive materials for visitors in current and upcoming seasons.   

• Monitor and respond to all Recreational Enterprise emails and phone calls during the off-season  

• Monitor and update all Website & Social Media channels for Recreational Enterprises.  

• Assist in developing systems and operational efficiencies across all properties including the reservation and POS systems.  

• Assist in the hiring of seasonal staff across all properties.  

• Recommend and oversee maintenance activities to ensure property repairs and preventative maintenance. Ensure they are performed according to organization standards.  

• Performs other related duties as assigned or requested.  

• In collaboration with the membership department, develop a Sales strategy that includes onsite member incentives, developing sales training for seasonal staff and meeting annual membership sales goals. 

• Build upon current community relationships and develop new partnerships to expand outreach and awareness of the recreation properties. 

• Advertise and promote events through press releases, online postings, print materials, signs/banners, flyers, and manage social media presence on Facebook and Instagram 

• Responsible for tracking metrics for all programs and visitation 

Qualifications 

The ideal candidate will have energy, enthusiasm, and dedication to provide every visitor with a remarkable experience at The Trustees. 

• 5 years of progressively responsible experience in hospitality management, visitor engagement, education, and marketing with two years minimum as a manager or supervisor of staff. A passion for the ski industry is a plus! 

• Candidate must have their own car and be open to traveling 

• Background in mentoring, evaluating, and providing feedback to staff 

• B.A. in Recreation, Hospitality or Business Management a Plus  

• Experience with interpretive program design with an entrepreneurial spirit 

• Demonstrated experience in leadership, collaboration with internal and external partners, strategic planning, oral communication, presentations, persuasive writing, and training staff 

• Strong analytic and organizational skills and the ability to engage diverse constituents 

Other Requirements 

• A valid driver’s license, as well as a satisfactory driving record 

• A satisfactory criminal background check (CORI) 

• Working weekends and holidays required, attending all signature events 

• Microsoft proficiency as well as some Adobe Suite design experience 

• The ability to lift 40 lbs independently and spend periods of time standing during events 

Benefits & Salary 

The Trustees offers a competitive salary and benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, vacation, sick and personal time, as well as the option to participate in our 401(k) plan. We also offer the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive history of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, The Trustees of Reservations requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted. Applicants who believe they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 70,000 member households. 

The Trustees’ commitment to Diversity, Belonging Inclusion and Equity is to create inclusive spaces of belonging for Trustees staff, members, volunteers, and communities across our organization and 120 plus properties. Read more here

In addition to being an Equal Opportunity Employer, the Trustees of Reservations aims to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.