Seasonal Retail Assistant Manager - Chestnut Hill Farm

Description

The Retail Assistant Manager is a leadership position at Chestnut Hill Farm Store in Southborough, MA, and reports directly to the portfolio director. In this role, you will oversee day-to-day operations in conjunction with, or on behalf of, the Farm Retail Strategy Manager, throughout the visitor season (mid-April through November). The Assistant Manager will create a welcoming and inviting environment in our Farm Store while promoting Trustees Grown (vegetables, eggs, meat & poultry, and value-added products), as well as a carefully curated collection of other regional, sustainable, and/or BIPOC/Women-owned producers.

The ideal candidate will have a passion for: food/cooking; sustainable agriculture/local farming; and community relationships/supporting small, local businesses. You model excellence in customer service and have experience contributing to engaging marketing and social media campaigns, with a general knowledge of online marketplaces and the ability to learn new computer systems. This position is highly independent and requires someone who is a self-starter. Candidate must be at least 18 years of age with a bachelor’s/associate degree or equivalent work experience required. Candidate must be able to lift 40lbs consistently & stand for extended periods of time (at least 6 hours).

The Commitment: The Assistant Manager must be available for the entire season (mid-April-November) for an average of 20 hours per week, including nights & weekends during store hours (Tuesdays-Saturdays).

Essential Functions:

• Upholding high standards of customer service. Greet every customer, educate them about Chestnut Hill Farm and The Trustees, and help them in a friendly manner. Must demonstrate familiarity with store products, upcoming property events or programs, and Trustees membership levels. Must have the ability to answer phone calls, follow up on voicemails, and resolve customer complaints in person or over phone/e-mail, elevating to management as needed. Problem solve with the visitor experience at the center of any solution.

• Personalizing relationships with customers. Recommend products to customers and elevate product complaints and/or special requests to Farm Retail Strategy Manager. Identify current and future customer requirements by establishing rapport with potential and current customers to understand needs.

• Maintaining high standards of sanitation and safety. Adhere to all Board of Health requirements for food safety, proper storage, and store cleanliness.

• Receiving deliveries and adding products to online inventory. Monitor products for quality control, refuse if necessary, and document for follow up on invoices.

• Assisting with inventory controls, including managing expiration dates; restocking shelves (including bagging and labeling fresh produce); merchandising, fronting, and rotating inventory to ensure beautiful and well-tended display; pricing new items and listing in inventory with photographs and/or descriptions; and updating in-store signage.

• Managing the POS system, including online and in person sales. Responsible for cash handling; reconciling the cash drawer at open/close of day; conducting credit card transactions; and handling returns and refunds.

• Managing staff scheduling, training, and daily activities.

• Assisting with images, videos, and content for social media.

• Managing holiday online orders for in-store pickup from start to finish. Pack orders, double check packed items match the order before delivery to customer, communicate with customer as needed (confirming pickup times, out of stock items, or product substitutions), process refunds as needed, and resolve discrepancies to fulfill all orders online.

• Other duties as assigned with or without accommodation.

Qualifications

Skills/Qualifications:

• Candidate must be at least 18 years of age with a bachelor’s/associate degree or equivalent work experience.

• Food Safety (Servsafe) and Allergen Certification or willingness to obtain certification, if needed, preferred.

• CORI Background check required

• Must be available 20 hours per week, Tuesday through Saturday, during store operating hours

• Must have access to a working car with a valid driver’s license and clean driving record.

• Produce results while alone in a fast-paced environment by adapting and implementing new strategies

• Able to function and act both independently & as a team. Communicate, make decisions & multi-task under pressure.

• Attention to detail, both visually in-store and in completing daily tasks.

• Possess an engaging, outgoing, and respectful personality and a good sense of humor.

• Math skills for handling and counting cash.

• Experience with computers, smartphones/apps, and POS system knowledge.

• Able to lift 40lbs consistently & stand for long periods of time (at least 6 hours).

• Prior customer service and/or food service experience (ServSafe certification a plus).

• Knowledge of agriculture, meat and dairy products preferred.

Benefits and Compensation:

This is a seasonal, non-exempt, hourly paid position starting in April. Starting salary $20 per hour

About The Trustees:

The Trustees places are open to all, and we thrive by involving as many people as possible in what we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000 acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. Every season brings an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

The Trustees offers competitive compensation, as well as the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors and the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, sex, gender, sexual orientation, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Our commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity

Salary : $20 - $0