Advanced HPC User Support

Job Posting Title: Advanced HPC User Support ---- Hiring Department: Texas Advanced Computing Center ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: PICKLE RESEARCH CAMPUS ---- Job Details: General Notes The Texas Advanced Computing Center (TACC) at The University of Texas at Austin is one of the leading supercomputing centers in the world, supporting advances in computational research by thousands of researchers and students. TACC staff help researchers and educators use advanced computing, visualization, and storage technologies effectively, and conduct research and development to make these technologies more powerful, more reliable, and easier to use. TACC staff also educate and train the next generation of researchers, empowering them to make discoveries that advance knowledge and change the world. If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. The Texas Advanced Computing Center supports individuals from all communities by respecting and encouraging mindfulness of diverse viewpoints and experiences. We strive to promote diversity in our recruiting and retention practices as we believe inclusivity contributes to the development of excellence in all of our endeavors. TACC fosters a culture of innovation, passion, and fun by encouraging staff members to actively collaborate to investigate the latest technologies, team up for charities, and celebrate successes together. TACC promotes a healthy workplace by helping employees achieve balance between their personal and professional lives in order to increase employee engagement, job satisfaction, and overall well-being. Candidates will need to upload a resume, letter of interest, and the names of three references to apply for this position. UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidays Please visit our Human Resources (HR) website to learn more about the total benefits offered. Purpose The position will provide user support and will be responsible for answering technical questions, supporting training efforts, and assisting with HPC projects. Responsibilities We are looking for talented and inspired individuals who are passionate about the mission of TACC. The successful candidate will: Serve as a key member of TACC’s HPC Support staff, fielding technical questions from TACC’s large, diverse user community. Collaborate with High Performance Computing (HPC) colleagues to resolve user issues and improve the experience of using TACC resources. Employ software tools to understand trends and develop mitigation strategies for recurring issues. Conduct training, produce technical documentation, and otherwise contribute to outreach initiatives to improve users’ understanding of the tools and technologies available at TACC. Contribute to the research initiatives intended to advance the state of the art in HPC and related disciplines. Contribute to team efforts to coordinate and deliver projects that improve the user experience at TACC and delivery high quality services to the scientific research community. Required Qualifications Proven ability to quickly learn and apply new technologies. Demonstrated ability to solve complex technical problems. Exemplary written communication skills. Demonstrated ability to work in diverse groups. Proven ability to provide effective customer service and support. History of working in HPC or related scientific fields. Relevant education and experience may be substituted as appropriate. Preferred Qualifications MS degree in science, engineering, mathematics, technology, or other discipline related to TACC’s core mission with 2 years of related experience in HPC support or training. Experience supporting users via ticketing systems. Experience with Linux and related technologies. Demonstrated ability to program in at least two of the following languages: C/C , Fortran, Python, JavaScript, SQL. Experience with programming networked applications. Experience with the Django framework. Experience building and installing software in a Linux environment. Ability to make effective use of software engineering tools and technologies (e.g., change management, debugging, testing, scripting, and profiling.) Experience providing technical training. Knowledge of principles and practices associated with parallel computing. Salary Range $75,000 depending on qualifications Working Conditions Typical Office Environment Repetitive use of a keyboard Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. In 2023, The University of Texas at Austin placed in the top 10 among Texas employers and came in the top 15 for higher education institutions on Forbes’s 2023 list of 500 best large employers. The university’s aspiration to become the world’s highest-impact public research university is driven by our outstanding people. Our employees are the bedrock of our university and are empowered to be true to themselves, to participate fully in our vibrant university, and to thrive as individuals. UT Austin offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service. Looking for a student job? Please see our Student Employment site. Comments and Inquiries: Email comments to: Human Resource Service Center. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. UT Austin is a Tobacco-free Campus

Salary : $75,000 - $0