Communications Operator (Police Dispatcher)

The primary function of a Police Communications Operator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Communications Operator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Answers emergency and non-emergency telephone calls for police, security, and technical support events and services.

Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.

Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.

Forwards calls received in the Police Communications Center to the appropriate office of the university.

Monitors CCTV for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police personnel to initiate a proper response.

Composes and distributes shift and found property logs and performs other police communication center paperwork.