Area Office Operations Representative

Job Description

The Area Office Operations Representative role can be best characterized as being a “Franchise Business Coach” supporting The UPS Store franchise community throughout Maryland and the District of Columbia. The ideal candidate will possess the ability to communicate, educate, and reinforce effective behaviors that will drive profitability and ensure that the franchisee is compliant with their Franchise Agreement. The job duties are as follows:

• Conduct store visits to support, coach, and evaluate franchisees and their store operations in relation to their targeted business goals
• Support franchisees to become or remain compliant with their Franchise Agreement
• Assist with the implementation and adaptation of new corporate programs
• Inform and educate members of the network on various in-center and online tools and resources that will assist in their ability to do their job
• Leverage internal network systems and tools to assist stores in developing a franchisee’s business
• Serve as an escalation resource for franchisees by promptly resolving problems/issues and/or providing franchisees with the resources and support to resolve threats to their business on their own
• Maintain a strong rapport with franchisees by communicating regularly and working to assist them with their business goals
• Serve as a Certified Trainer, assisting in the many training initiatives of the Area Office and Corporate Office.
• Assist in reporting to network leadership (e.g. financial, compliance, adoption, etc.)
• Collaborate in the facilitation of area-wide meetings
• Provide logistical support for new store buildouts, existing store remodels, facelifts, relocations, and upgrades
• Other duties as assigned

Required Qualifications

• Reliable
• Trustworthy
• Tenacious with follow-up
• Organized with exceptional attention to detail
• Exceptional conflict resolution skills
• Team player
• Ability to problem solve
• Ability to work independently with minimal supervision
• Strong interpersonal skills
• Ability to consistently meet project deadlines
• Excellent communication skills (written and verbal)
• Proficient in Microsoft Office applications
• Proficient in learning/utilizing cloud-based technology platforms
• Embraces a culture of delivering exceptional customer service
• Seeks opportunities for professional development opportunities that will result in better support of the franchise community
• High School diploma or GED
• Reliable transportation
• Valid and unrestricted driver's license and proof of automobile insurance (position requires travel throughout Maryland and the District of Columbia

Preferred Qualifications

• Associate degree
• Previous experience with franchise business models
• Three to five years of leadership experience in a customer-service driven, fast-paced retail and/or hospitality industry environment

About Our Company

AMBR Enterprises, Inc., D.B.A. The UPS Store MD/DC Area Office is responsible for growing and supporting The UPS Store locations throughout Maryland and the District of Columbia. This is achieved by selling The UPS Store (TUPSS) franchise business opportunity to potential and existing franchisees to open new store locations and/or transfer existing locations. The Area Team offers various support services, including, but not limited to; Attracting new franchise candidates to our area, Setting up new retail locations; Supporting the transfer of store ownership; Supporting store renewals and relocations; Engaging with company stakeholders; Providing operational and training support to retail locations; Supporting the roll-out of corporate initiatives; Ensuring that all customer concerns are resolved; Visiting stores on a quarterly basis and maintain a strong rapport with franchisees; Enforcing The UPS Store image and operational compliance; And promoting a harmonious work culture.

Benefits

Travel Expense Reimbursement

Benefits

Excellent Advancement Opportunities

Benefits

Business Cards

Benefits

Life Insurance

Benefits

Retirement Savings Plan

Benefits

Paid Training

Benefits

Paid Vacation

Benefits

Computer

Benefits

Direct Deposit

Benefits

Performance Bonus

Benefits

Medical Insurance

Benefits

Vacation

Benefits

Paid Time Off (PTO)

Benefits

Formal Ongoing Training Program

Benefits

The UPS Stores are closed on major holidays such as Thanksgiving, Christmas, etc.

Company Description

THE UPS STORE, INC. together comprise approximately 5.000 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Area Office Operations Representative Compensation Package

$50,000 to $55,000 annual salary based on experience level medical benefits, paid vacation time, performance bonuses, retirement savings plan option(s) and other employment perks