What are the responsibilities and job description for the Customer Service Associate position at The UPS Store?
This is a part time position offering approximately 20-25 hours per week, paying $15.75 per hour, with a chance at a raise after a 90-day probationary performance evaluation.
We are an LGBTQIA and neurodivergent friendly work place.
The Sales & Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associates expertly advise our valued customers by supplying accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Printing and graphic design experience is a huge plus, but not a requirement.
Sales & Customer Service Associate Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- May open and/or close the store and perform end-of-day accounting, etc. if scheduled to.
- Expertly operates POS equipment
- Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
- Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
- Provides completed documentation for shipping
- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
- Must be able to lift 50 pounds
- Must be able to arrive to work by 8:15am Monday Through Friday and 8:45 am on Saturday **If scheduled to open**
- Must be able to work as late as 7:15pm Monday Through Friday and 5:30 pm on Saturday **If scheduled to close**
- Must be able to stand for a full 8 hour shift
Sales & Customer Service Associate Qualifications
- Pass background check
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Strong computer skills, including Microsoft Office and Adobe Suite
- Strong verbal and written communication skills, including spelling and math
- Non-smoking environment
- Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods
- Must be able to limit cell phone use to breaks and lunch time
Sales & Customer Service Associate Benefits
- Flexible Schedule
- Flexible Work Hours
- Formal On-the-Job Training Program
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $15 - $16
