What are the responsibilities and job description for the Retail Associate position at The UPS Store?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Maintains a clean, organized, and safe working environment
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
- May open and/or close the store and perform end-of-day accounting, etc.
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
The UPS Store #2902
Job Types: Full-time, Part-time
Pay: $12.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
All customers are required to wear a mask . common surfaces are sanitized regularly, vaccination requirements , etc.
Education:
- High school or equivalent (Preferred)
Work Location: One location
