Store Manager

Company Description

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Job Description

The Store Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the store, manage productivity and ensure the store’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the Area Manager, General Manager, and Franchise Owners. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages store financials and prepares/provides reporting
• Manages inventory
• Reviews daily associate timesheets and submits for payroll processing
• Oversees store maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for store operations

Benefits

Direct Deposit

Benefits

Excellent Advancement Opportunities

Benefits

Balanced Work-Life Company Culture

Benefits

Recruiting Referral Bonus Program

Benefits

Premium Holidays

Benefits

Paid Time Off (PTO)

Benefits

Military Leave of Absence

Benefits

Medical Insurance

Benefits

Cell Phone Stipend

Benefits

Bereavement Leave