Front Office Float - Twain Clinic

Position Summary

Career Opportunity:
Comprehensive Cancer Centers of Nevada is seeking a Front Office Float who offers support in several roles, rotating day-to-day between Medical Records Tech, Medical Office Receptionist/Scheduler and Telephone Operator responsibilities at the Twain clinic in the Las Vegas, NV area.  In this position you will work in a fast paced, high volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful health care organization.  

The essential functions for the Front Office Float include the following:
 
Within the Medical Records Tech role, responsibilities include:

• Prepares charts for patient visits, which includes requesting copies of records from various providers via phone, fax and mail and ensuring all documentation is in the file.
• Copies, mails, and/or faxes patient chart information as requested and authorized.
• Assists in preparing and filing all internal and external correspondence and medical reports into patients’ medical record according to filing system.
• Pulls and delivers charts as requested by physicians, nurses and medical assistants
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

Within the Medical Office Receptionist/Scheduler role, responsibilities include:

• Checks in patients, including collection and review of forms and filing.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines and provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Assists in scheduling patients for services with outside facilities.
• Records patient cancellations and missed appointments and reschedules appointments.
• Other duties as assigned.

Within the Telephone Operator role, responsibilities include:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.

The ideal candidate will have the following background and experience:

• High School diploma or equivalent required
• Three years prior experience scheduling in a medical office
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required

 
Successful candidates will thrive in a fast paced, rapidly changing environment and have a passion for working with and providing assistance to patients. 
 
Ready For Your Next Career Challenge?  We’d Love to Hear from You!
If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply.  In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer.  To apply please click on the Apply Now link.  
 
Category: Administrative
 
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.