MANAGER - EXECUTIVE HOUSEKEEPING

Position Overview:

The primary responsibility of the Manager – Executive Housekeeping is to oversee and supervise Floor Managers and the daily housekeeping operations. Responsible for ensuring the highest levels of cleanliness standards are upheld and guest satisfaction standards are met on a consistent basis.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Establish and maintain high levels of cleanliness throughout the property.
• Resolve team member concerns, manage the discipline process, and attend meetings with Human Resources.
• Collaborate with the Assistant Director(s) to promote continuous improvement by researching and evaluating potential changes to training, equipment, and standard operating procedures on a regular basis.
• Conduct suite/VIP suite inspections and provide feedback to the Manager – Housekeeping Floor.
• Complete performance reviews for the Manager – Housekeeping Floor and update/maintain score cards.
• Oversee daily operations of assigned tower(s).
• Works closely in mentoring Housekeeping Floor Managers and identifying advancement opportunities available for subordinate staff.
• Monitor Polished reports for trend analysis by floor, team member, challenge, etc.
• Manage short and long-term departmental objectives. Monitors, documents, and notifies Assistant Director(s) of any problems that may impact the achievement of departmental objectives.

Additional Duties & Responsibilities:

• Drive and participate in team member engagement events.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (team members and budgetary guidelines).
• Establish and re-evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop team member skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Management responsibilities include hiring, disciplinary decisions, performance tracking and day-to-day oversight.
• Safety is an essential function of this job. Ensure compliance with health and safety regulations.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 5 years of experience in Hotel Operations Management preferred.

Minimum Qualifications:

• Experience in leading and developing management teams.
• Experience leading in a unionized environment preferred.
• Knowledge of Collective Bargaining Agreements preferred.
• Experience at a 4- or 5-star resort preferred.
• Demonstrated experience in computer skills including but not limited to Microsoft Office, LMS, Virtual Roster, and HOTSOS/REX.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.