What are the responsibilities and job description for the End User Support - Verland position at The Verland Foundation Inc?
Description
Verland is hiring Exceptional People to provide Compassionate Care as an End User Support at the Sewickley campus. Our Mission is that "We believe that every person deserves a safe, enriching, and stable environment in which to thrive with dignity and respect. Our mission is to provide individualized, innovative care and ongoing support for people in our community with complex physical and intellectual challenges. " Our staff are responsible for providing excellent care to individuals with intellectual and physical disabilities.
Verland's Vision is simple "To lead the way in transformative care, for those with complex needs, allowing all individuals the power to live a life of dignity and contribute to our society to the full extent of their abilities."
This position provides comprehensive technical support. Serves as a main point of contact for End User Support within the entire organization. Maintains technology support expertise. This is an hourly, non-exempt position.
The following is a list, although not an all-inclusive list, of duties the incumbent is responsible for.
The End User Support responsibilities include:
• Provides comprehensive technical support serving as the main point of contact for the IT Department regarding End User Support.
• Provides effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, Tablets, and mobile devices.
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, printers, timeclocks, voice and video hardware and mobile devices.
• Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (MS Office, browser, etc), security tools and other core technologies.
• Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively.
• Providing assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.
• Maintains expertise surrounding technology support and aims to share knowledge across the department.
• Devises thoughtful plans and processes for departmental operation.
• Reviews policies and services and makes revisions for increased departmental effectiveness.
• Monitors performance of team and supports them through complex issues or inquiries.
• Aims to continuously improve the organization through extensive research, feedback, and communication.
Benefits
- Medical, Dental, and Vision plans
- 24-hour Nurse hotline
- Retirement Plan w/contribution
- Life Insurance
- Short and Long-term Disability
- HSA w/company contribution
- Employee Referral Bonus Program
- Tuition Reimbursement
- Employee Assistance Plan
Requirements
- Microsoft 365 Administration • Active Directory • End User Desktop Support and Help Desk • Hardware and Software Troubleshooting experience
- Windows Remote Desktop Services or Citrix expertise
- Excellent written and verbal communication skills. The ability to share knowledge across the organization.
- Customer Relationship Building
Minimum Experience and Training
- Experience: Entry Level Position
- Education Requirements: Associate degree in Computer Science or Information Technology
- Certifications: CompTIA A (preferred)
Physical Requirements
This position requires the ability to lift and/or carry 50 pounds or less independently, or over 50 pounds with the assistance of one other. Requires driving, sitting, standing, walking, running, bending, stooping, and reaching. The ability to walk outdoors in inclement weather. Ability to see, hear, speak English, and write.
