Case Manager - Intensive Community Program

Starting annual salary: $44,000

ICP

The ICP Case Manager takes youth on recreational/enrichment outings, responsible for life skills teaching as well as pre-post test. Attends PPT meetings and communicate with school personnel for weekly updates on clients functioning. Research recreation and extracurricular activities, with an aim of identifying affordable, sustainable enrichment activities that will survive post discharge. Provides clients with exposure/teaching of practical life skills and mentoring and coaching services to clients in the community. Support treatment goals and objectives through DBT skills intervention. Provides coaching and instructions related to social skills, relationship skills, emotional regulation skills and other needed skills individually or in group settings. Monitors (in person/phone) activity or functioning of clients in the Community. Provides parents weekly updates of work with clients and gather their input for future intervention. Complete all assigned documentations within 72 hours of activities.

JOB SUMMARY: The Case Manager will provide comprehensive case management services to clients and their families/significant others to ensure they have access to comprehensive, community-based services, and that all requirements from referral sources are met.

KEY RESPONSIBILITIES:

• Focuses on engaging clients from the time of the referral through the entire course of the client’s treatment services.
• Assists clients in connecting with and gaining eligibility for entitlement programs, including public and/or private insurance programs.
• Conducts standardized screening for health-related social needs and offers resource and referral services specifically tailored to that client.
• Provides linkage and navigation assistance for clients and their families/significant others so they can access all relevant community services.
• Helps clients and their families identify and access other Village clinical services and/or other community resources.
• Maintains and updates service data to ensure accurate reporting, when required.
• Develops and maintains collaborative relationships with other community agencies, organizations, and referral sources.
• Complies with all agency policies and procedures, HIPAA regulations, Joint Commission standards and funding sources requirements including complete, timely, and accurate documentation of all relevant client information as required.
• Demonstrates cultural competence necessary to serve diverse client population.
• Participates in a collaborative team approach and engages in ongoing quality improvement efforts to enhance the functioning of the program.
• Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, when directed by Supervisor.

Education:

Bachelor’s degree in human services or related field required.

Experience:

• 3 years’ experience in a comparable position in a human services agency preferred.
• Must be culturally competent to serve diverse client population; bi-lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals.
• Organized and able to work independently with minimal supervision.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment.