General Manager - Lazy Mac's

Within the spirit of "Making People's Dreams Come True", this individual will direct restaurant operations ensuring that the business is financially successful and that it represents our brand identity in its entirety by positively impacting our operation. He/She will therefore be accountable for the overall financial results of the restaurant/complex as well as the development and retention of human capital.

Responsibilities:

• People - to provide a positive "employee life cycle" for all managers and employees during their tenure with The Villages
• Guest Experience - to provide an authentic experience that makes raving fans out of our guests
• Profit - to operate a financially profitable restaurant business operation
• Sales - to grow the business by using innovative sales and marketing concepts

Education/Experience Requirements:

• Proven track record of managerial success in a fast-paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital
• Strong leadership behaviors coupled with the technical skillset to drive the business toward success
• Proven track record of making high-quality decisions and the ability to make complex decisions
• Adherence to health/safety, food safety, and alcohol consumption regulations
• Applicable standard of education is required (A.A. or equivalent from a two-year college or technical school; and/or two years' experience in the hospitality industry with some management experience preferred)
• Core Competencies
  
  • Understanding the Business: Business Acumen, Functional/Technical Skills, Customer Focus
  • Making Complex Decisions: Decision Quality, Problem Solving
  • Getting Organized: Priority Setting, Time Management
  • Getting Work Done through Others: Delegation, Developing Direct Reports
  • Energy and Drive: Drive for Results, Action Oriented
  • Inspiring Others: Managing Vision and Purpose, Motivating Others, Building Effective Teams
  • Managing Relationships: Managing Diversity, Managerial Courage
  • Acting with Honor and Character: Ethics and Values, Integrity and Trust
  • Being Open and Receptive: Listing, Composure, Approachability
  • Hiring and Staffing

Supervisory Responsibilities:

• Coordinate operations between departments
• Teach/coach and document employees who fail to meet standards to maintain a high-quality workforce
• Present a professional image to employees, guests, clients, owners, and investors
• Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits
• Develop and maintain positive relationships within the business and social community
• Spearhead philanthropic initiatives
• Work as a team, helping all employees to complete the required activities that ensure we blow away guest expectations
• Maintain a low employee turnover rate and high morale
• Operate ethically to protect the image of The Villages