Healthcare Account Manager - Remote

WHO ARE WE?

The Wound Pros LLC is a nationwide Wound Care Medical Group with over 2000 five-star Google and Facebook reviews whose mission is to heal wounds, save lives, and reduce costs for our partnering agencies. Our full-service wound care strategy has added enormous value to patients who are homebound or reside in long-term facilities across the country by providing an array of essential tools including Digital Wound Management, Telemedicine, Advanced EHR systems, Mobile Vascular Assessment, Digital Supply tracking, Advanced Wound Care Dressings as well as a participating Medicare Part B provider. We are a purpose-centered organization, focused on providing peace of mind to every patient we come in contact with that has a chronic non-healing wound. We are devoted to preserving our culture through excellence in adhering to our core values. 

• We Listen, We are committed to always taking the time to listen to our clients and team members
• We Innovate, Our culture is to be in a continuous state of innovation and implementation of new ideas as our business grows, and our landscape changes 
• We Never Give Up, We are dedicated to overcoming any obstacle or moment of adversity that comes our way
• We “Kultivate” and Grow People, We are enthusiastic about supporting our team members’ growth both personally and professionally 

We pride ourselves in supporting a culture of autonomy, allowing our team members to implement new ideas without fear of failure. Implementing raffles, games, and other enjoyable

group activities with our team is important to maintaining a positive culture, while working tenaciously to accomplish our goals.

SUPERHERO JOB SUMMARY

To cultivate and sustain long lasting relationships with both prospective clients and current clients under management. Client Success Managers provide an unparalleled level of service to our clients by training their team members on our wound care services through executing world class educational events. By working closely with the Vice Presidents of Sales, you will create ways to deliver wow to our clients and make it a wonderful experience to do business with The Wound Pros LLC!

WHAT YOU HAVE ALREADY ACHIEVED

• Proven track record in managing customer relationships
• Excels in giving educational presentations
• Excellent phone etiquette skills
• 2 years healthcare industry experience
• Demonstrated success in client relationship planning, management, and strategy
• Experience working with healthcare related technologies, data, and software(s)
• Excellent presentation skills In-Person & on Zoom Meetings
• Prior experience in cross-functional roles and team collaboration
• Experience in mobile technologies (Slack, email, AirCall, Push Notifications)
• Strong analytical and problem-solving skills
• Expertise in leading client adoption, measurement, and achievement of ROI
• Excellent organizational skills, ability to multitask, and time management
• Technical aptitude with ability to adapt, learn quickly, and teach others
• Proficient use of MS Office Suite (particularly Excel and PowerPoint), Zendesk (CRM),
• Google Sheets, Google Docs, Google Drive etc.

WHAT YOU WILL ACHIEVE AT THE WOUND PROS

• Become an expert at managing accounts and delivering excellent customer experiences,
• turning our clients into brand ambassadors!
• Crush quarterly goals through consistency in providing tremendous value to our clients
• Substantial personal and leadership growth through our training and education program.

ATTRIBUTES NEEDED FOR THE ROLE

• 4 years combination of college courses combined with related work experience
• Healthcare industry experience
• Demonstrated success in client relationship planning, management, and strategy
• Excellent communication skills and highly collaborative
• Experience in healthcare account management
• Wound Care knowledge preferred

WHAT ARE YOUR ASSIGNMENTS

• Make outbound calls to clients for follow-up on pending agreements, and scheduling in-service zoom meetings.
• Conduct Zoom meetings to train new clients and clinicians on our services to generate patient referrals.
• Daily Zendesk (CRM) documentation of call activities including setting up client follow-up tasks.
• Weekly Account updates to Wound Pros Leadership highlighting completion of established metrics.
• Position reports to the Director of Client Success Management.

COMPENSATION

• Total compensation potential of up to $70,000.00, plus tremendous opportunity for professional growth and advancement

WORK LOCATION

• As an account manager, you will be working primarily from the comfort of your own home. There may be occasions where travel is required for networking events, and in person interaction with our clients

BENEFITS

• PTO days awarded after 30 days of employment.
• Sick Days awarded upon hire
• Medical, Dental, and Vision insurances
  
• Bereavement Days awarded upon hire
• 401K plan available
• Flexible work schedule, majority working hours are from home
• Generous holiday schedule

CALL TO ACTION

We are looking for superstar A-Player to join our growing team! Are you driven to be the best you can be on a daily basis? Are you dedicated to excellence and diligence in your work? Are  you purpose and value driven? If so, we may be the perfect match for you! If you feel that you have the experience, skillset, and work ethic to excel in this role, we would love to hear from you as soon as possible!

Please note: Only shortlisted applicants will be contacted for Interviews.

Salary : $70,000