Co-Assistant Manager of Medical Assistants

Description

POSITION SUMMARY

The Co-Assistant Manager of Medical Assistants is responsible for the daily oversight of all medical assistants throughout The Wright Center for Community Health in conjunction with the Medical Assistant Manager. This position will involve helping to develop and monitor patient care, all clinical competencies, and assisting with scheduling to support the health center practices. It will also include care management responsibilities in addition to care coordination for low risk patients. The Co-Assistant Manager of Medical Assistants is expected to perform in a professional manner and demonstrate the core values of TWCCH.

DUTIES & ESSENTIAL JOB FUNCTIONS

While living and demonstrating our Core Values, the Co-Assistant Manager of Medical Assistants will:

CARE MANAGEMENT AND COORDINATION RESPONSIBILITIES

• Complete low risk CCM patients per month based on pace card metrics
• Work together with LPN’s on coordination of CCM
• Attend weekly huddles
• Reconcile CIMS and all minibar dispensing to ensure there is no revenue lost and sufficient documentation in chart

MA SUPERVISION

• Coordinate interviews and oversight for the MA Externs
• Maintain and complete in a timely manner the Medical Assistant clinical competencies
• Ensure the schedule for medical assistants throughout the organization

PATIENT CARE RESPONSIBILITIES

• Distribute Patient Agenda
• Complete medication reconciliation every visit, including over the counter medications
• Complete Family and Social histories
• Become familiar with provider tendencies and provider’s established patient’s conditions
• Knowledge of the Patient Centered Medical Home concept
• Use EMR and Meaningful use to capture CPT code charges
• Move patients from waiting room to treatment room
• Perform vital signs, acquiring any recent test results, and ascertain reason for visit
• Prepare patient and gather all necessary information
• Report any changes observed in condition or behavior of patient
• Prepare room for the practitioner
• Perform simple procedures according to Wright Center medical policy/procedures
• Give inoculations; draw blood, EKGs and /or any other provider requests
• Participate in quality assurance activities to monitor and improve patient care quality
• Complete any forms or growth charts as appropriate before practitioner sees patient
• Assist with examination, diagnostic and treatment procedures
• Enter requisitions in EMR
• Prepare and send out specimens
• Stock treatment rooms and all clinical areas as needed on a daily basis; alerting Practice Administrator of any supplies that need to be ordered
• Keep all exam rooms, hall, and lab area neat and clean
• Follow all standing orders as needed
• Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens, IPro insertions, Retinavue and other procedures that are necessary
• Attend all staff meetings
• Provide back up to other co-workers as necessary
• Understand and adhere to professional office standards
• Be familiar with and implement all office policies and procedures
• Participate when appropriate in unit-based quality initiatives
• Perform Laboratory testing
• Maintain a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations
• Comply with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, and other hazardous substances
• Provide training and mentoring to Level I MA staff
• Oversee the successful delivery of clinical office support to meet the needs of each medical provider
• Demonstrate leadership qualities to mentor and assist less experienced staff members
• Develop community partnerships to promote health and well-being
• Represent The Wright Center in community outreach activities
• Provide initial and ongoing education to MA I and IIs on all policy changes
• Participate in schedule changes in conjunction with other MA IIs
• Participate in competency of new hires, training and education
• Participate in inventory control of medical supplies
• Maintain logs of all POCT quality controls, AED, EKG, Oxygen checks
• Complete Low risk chronic care management 10/week and may change based on needs of clinic
• Assist with clinic coverage when there are call offs
• Participate in root cause analysis of SAFE reporting in conjunction with Nurse Managers and Practice Managers
• Prepare and administer medications and injections per provider
• Make timely callbacks and inform patients of their test results
• The position works in close support of clinic medical director, physicians, nurses, care manager and other providers
• HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times
• Perform other duties as assigned

Requirements

REQUIRED QUALIFICATIONS

• High school graduate or equivalent
• Associates degree in healthcare preferred
• 1 – 3 years’ experience as Medical Assistant in a physician office practice
• Graduated from a medical assistant program with appropriate certification
• Current Pennsylvania certification of Medical Assistant
• BLS certification required
• Strong written and oral communications and interpersonal skills
• Must have working knowledge of electronic medical records
• Ability to work independently and as a team
• Ability to work flexible hours including evenings, weekends and holidays
• Ability to work in a fast-paced environment
• Good judgment and decision-making skills
• Comfortable discussing sensitive health issues with patients
• Ability to uphold patient confidentiality with the utmost professionalism