What are the responsibilities and job description for the Navigational Coach position at The WRK Group?
Position Summary
The Navigational Coach is responsible for building partnerships with families to assist them in identifying strengths, needed services, goals, and support systems in order to facilitate economic mobility. The Navigational Coach is responsible for providing ongoing guidance and counseling to out-of-school youth ages 16-24. This position will serve as the main touchpoint and advocate for youth from recruitment, orientation, and intake through program completion and post-exit follow-up services (one year after exit). The Navigational Coach will drive youth success by assisting youth with goal-setting, following up to provide assistance and alleviate barriers to success, and documenting outcomes achieved.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. These essential functions are performed on a frequent and recurring basis by an incumbent and include but are not limited to:
Program Development:
- Develop and lead new and expanded initiatives in a collaborative, fast-paced environment. Devise strategies to ensure growth of programs and initiatives.
- Oversee youth recruitment, screening, intake, eligibility determination, and enrollment, including promotion of program and assistance to you in obtaining needed documents for enrollment (i.e., proof of income, health records).
- Develop Individual Service Strategies with youth, monitor progress, and update action plans at least once per month. As part of the process, interview youth and evaluate needs; identify and connect youth to appropriate support services/resources.
Instruction and Facilitation:
- Provide case management services for youth to reduce or alleviate barriers to active participation and maintain continuity in services.
- Maintain regular contact with youth and conduct outreach for youth who need to be reengaged. Monitor and track attendance and retention rates (enrollment through post-exit).
- Create, review, manage and update youth files to ensure compliance with funding guidelines, including case notes and verifications. Conduct periodic file reviews and assist with monitoring visits.
- Assist with employment, post-secondary, and work experience placements and tracking, including services provided during follow-up (one year after exit).
- Serve as a course facilitator or instructor as needed.
Community Engagement:
- Coordinate logistics, secure vendors, and manage event budgets to ensure successful implementation.
- Promote education initiatives through various communication channels, including email, intranet, and social media.
- Represent the organization at community events and meetings.
Resource Management:
- Manage supplies, equipment, and facilities to ensure they are available and in good condition.
- Prepare and maintain budgets for education programs and projects.
- Support funding opportunities and write grant proposals to support education initiatives.
Data Management and Reporting
- Implement program evaluations and assessments (e.g., surveys) to include program delivery, customer service, effectiveness, and progress toward employment objectives.
- Monitor program progress and outcomes to ensure they meet quality standards and comply with relevant regulations and requirements.
- Enter data into Delaware Job Link and Apricot systems and conduct file audits.
- Analyze information and maintain complete, organized, and accurate documentation (including email communication) on program performance and outcomes for management and stakeholders.
- Identify opportunities for process improvement and implement best practices to enhance service quality, delivery efficiency, and effectiveness.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
- Be a self-starter, with a high level of initiative, and a proven proactive thinker who thrives in a dynamic and matrixed environment.
- Exercise initiative and sound judgment in analyzing complex issues and problems.
- Identify and evaluate alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Express ideas, concepts, and technical information clearly and concisely, both in writing and orally.
- Manage multiple projects with strong attention to detail and effective time management skills.
- Microsoft Office suite, database management, project management software, and applications such as Adobe proficiently.
- Be a team player, adapt to change and demonstrate flexibility as workstreams shift.
- Be culturally sensitive and open to constructive feedback.
- Act with integrity, professionalism, and confidentiality.
- Demonstrate solid business acumen.
- Set priorities and provide guidance through direct and influence management.
- Effectively block, tackle, and troubleshoot day-to-day issues.
- Thrive in a fast-paced environment.
- Develop and provide budget oversight and tracking.
- Lead effective and impactful community engagement.
- Network effectively with local businesses, corporations, vendors.
- Analyze data and make data-driven decisions.
Supervisory Responsibility
N/A
Position Type and Expected Hours of Work
This is a full-time position, and general hours of work and days are Monday through Friday, 11:30am-8:30 pm.; however, this position may require day hours and weekend work.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Education and Experience
Education
- Bachelor’s degree from an accredited college or university in Social Services, Human Services, Early Childhood Education, or related field OR Associate’s Degree and three to five years of equivalent experience.
AND
Experience: At least two years of experience working with at-risk participants in a social services or education setting. Bilingual in Spanish or Arabic (preferred)
Certification Requirements
First Aid/CPR preferred; must be certified within first 60 days of hire.
Conditions of Hire
- A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
- Must be eligible to work in the U.S. without sponsorship.
Physical Tasks and Working Conditions
The physical demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office, classroom, and in the community (such as schools, businesses, parks/playgrounds). Office and classroom work require sitting for periods of time and the use of a computer, keyboard, and screen, as well as teaching tools (whiteboard, projector, etc.). The incumbent sits, stands, walks, kneels, crouches, twists, climbs stairs and inclines, reaches, bends, grasps, pushes, pulls, and drags. Office/classroom work is often performed with moderate noise levels and requires the ability to focus. The incumbent must be able to move about to facilitate workshops, access files, operate equipment and office machinery, and lift and/or move up to 20 pounds.
Work performed in the community requires the incumbent to be subject to different environmental conditions, including outdoor conditions, extreme heat and/or cold, and loud noise levels. Outdoor work may require periods of walking, standing, stooping, crouching, kneeling, reaching, pushing, pulling, and lifting, as well as peripheral vision, distance vision, depth perception, and the ability to focus.
If driving a vehicle on organization business, the incumbent must be able to meet the physical requirements of the driving class and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Evaluation of Performance
Performance in this position will be evaluated in accordance with the Personnel Practices Manual.
Equipment Use
Telephone, copier/scanner, computer/laptop (Microsoft Office Applications), fax machine, tablet, and projector.
Mental Demands
Solve problems, make decisions, exercise sound judgment, supervise, interpret data, organize, write, plan, prioritize, communicate clearly, de-escalate situations, model respectful non-abusive behavior, critical thinking, critical reasoning, attention to detail, ability to recall, coordinate schedules, work as a member of a team, and speak in public.
Evaluation of Performance
Performance in this position will be evaluated in accordance with the Personnel Practices Manual
We are an Equal Opportunity Employer
The Warehouse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.
The Warehouse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.
