What are the responsibilities and job description for the VIP Support Desktop position at Themesoft Inc?
Job Description
Position Title : VIP Support Desktop
Location : Boston , MA
Duration : Long term
Must have experience on below skills check with candidates and then submit. Minimum 8 years of experience needed. Do not submit any candidates who have already submitted for the same position Need a candidate who is highly experienced on below mentioned skill. Do not submit less experience candidate.
Job Description:-
- Windows 10 troubleshooting
- Windows 10 upgrade
- OS Install/reimage via multiple tools
- Network Printer Troubleshooting
- Application deployment using SCCM
- Hardware trouble shooting (Laptop and Workstation)
- Configuring WIFI in the customer network for user machine
- Installing software/Application over the network
- VIP support
- Good customer handling skill.
- Working on ticketing tool (ServiceNow)
- Remote troubleshooting tool (Beyond trust Bomgar)
- Active Directory such as Account Lockout troubleshooting, Local Admin access, adding machine to Domain
- Troubleshoot the machine that is out of domain, adding back to domain.
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