AS400 Consultant
Job Posting for AS400 Consultant at Themesoft
Job Title
AS400 Consultant
Exact Work Location
Saint Paul, Minnesota / Remote
Full Time
Job Description:
- Responsible for end to end services for the application cluster portfolio being managed
- Deploy process as defined in the process handbook
- Support Service Management process related activities performed by the SMO with relevant delivery data
- Ensure adherence to defined processes like creating problem records performing timely RCAs creating knowledge articles maintaining application documentation etc
- Manage all Customer requests through effective queue management prioritization of demand
- Perform task and module level estimations and conduct reviews to ensure quality of deliverables
- Ensure schedule adherence for release requests and notify stakeholders in case of deviations
- Follow up with internal and external stakeholders Customer and Vendor liaison to progress tickets to resolution
- Coordinate with onsite and offshore teams as necessary during project delivery including daily connect calls
- Prepare performance dash boards management reports
- Conduct periodic data analysis perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions
- Identify and assess service improvement opportunities
- Implementation of planned Service Improvement initiatives
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Salary.com Estimation for AS400 Consultant in Saint Paul, MN
$72,070 to $91,258
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