What are the responsibilities and job description for the Senior Manager, Global Client Services, Clinical Ancillary Management position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Title: Head of Global Client Services, Clinical Ancillary Management
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position Summary:
In this role, you will have the unique opportunity to lead and develop a world-class Client Services Project Management organization. You will be responsible for delivering an exceptional customer experience for the Clinical Trials Division/Clinical Ancillary Management business. Your role will involve meeting client requirements in terms of quality, compliance, and delivery times for the entire Clinical Ancillary Management value stream. You will also be responsible for advising and coordinating project management activities, supporting client initiatives, resource planning, and developing robust business processes to foster cross-functional collaboration and ensure customer service excellence.
Key Responsibilities:
Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Standard (Mon-Fri)
Environmental Conditions
Office
Job Title: Head of Global Client Services, Clinical Ancillary Management
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position Summary:
In this role, you will have the unique opportunity to lead and develop a world-class Client Services Project Management organization. You will be responsible for delivering an exceptional customer experience for the Clinical Trials Division/Clinical Ancillary Management business. Your role will involve meeting client requirements in terms of quality, compliance, and delivery times for the entire Clinical Ancillary Management value stream. You will also be responsible for advising and coordinating project management activities, supporting client initiatives, resource planning, and developing robust business processes to foster cross-functional collaboration and ensure customer service excellence.
Key Responsibilities:
- Implement supply chain and distribution project management activities across our global site network, aligned with regional targets.
- Drive continuous process improvement to elevate the customer experience and deliver profitable growth.
- Anticipate challenges and risks, and implement proactive mitigation strategies for efficient results.
- Establish Key Performance Indicators for the department and supervise performance against them.
- Ensure accurate resource levels to enhance business readiness and anticipate customer requests.
- Establish goals for each direct report employee in line with career and interpersonal development plans.
- Support the General Manager in planning for further business development and investments.
- Supervise revenue trends against forecasts and take action to meet and exceed targets.
- Expand share of wallet with existing customers and identify opportunities for growth.
- Bachelor's degree or equivalent experience.
- 5 years of proven experience in leading Project Management functional teams in CRO, Medical Device, or distribution.
- Demonstrated success in leading large teams across multiple geographies.
- Role Model Leadership experience.
- Strong commercial competence and financial knowledge.
- Track record of success in process improvement and change management projects.
- Talent management and development skills.
- Ability to navigate a sophisticated matrix organization.
- Commitment to Diversity & Inclusion.
- High ethical standards.
- Excellent English verbal and written communication skills!
Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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