Site Specialist II, Dock Management - Somerville, MA

Job Description

As a part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Location: Somerville, MA

Hours: Mon-Fri 8am-5pm

Pay: $20-23/hr, dependent on experience

How do we make an impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of dock management, biohazardous waste removal, and other laboratory support services as directed by an authorized representative of the customer, site lead or supervisor.

What will you do?

• Perform laboratory services such as biological waste collection, gas tank/LN2 change out, distribution of dry ice to storage locations, stocking inventory, delivering packages, and other laboratory support services.

• Operates various Thermo Fisher Scientifics’ handheld devices

• Delivers direct shipment orders to end users

• Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Supervisors (and Site Lead) regarding daily duties.

• Makes decisions and applies available resources to meet customer requirements, independently.

• Communicates with supervisor & site lead any customer issues and/or potential problems.

• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.

• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

• Works efficiently with a diverse cross-functional team.

• Accepts Practical Process Improvement (PPI) methodologies.

• Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

• Represents Thermo Fisher Scientific throughout customer locations, professionally and positively.

• Complete projects as assigned by management.

How will you get here?

Education

High School Diploma

Experience

• Demonstrated customer service, verbal, written, and presentation skills.

Knowledge, Skills, Abilities

• Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values.

• Possesses the interpersonal skills to be able to collaborate with various levels of Thermo Fisher personnel & customers.

• Operates handheld scanners and performs data entry function.

• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)

• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.

• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.