Business Manager

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

Our Cincinnati site is a Center of Excellence for specialized oral solid dose manufacturing and drug development within our Pharma Services Group. By joining Thermo Fisher Scientific, you will have the opportunity to impact the lives of our customer's patients in the local community and worldwide.

How will you make an impact?

Develops and manages the strategic business relationship with commercial and development clients, through understanding the client’s organization and business needs, in order to maximize client service and satisfaction in the overall best interest of the company. Understands the technical and business specifics with respect to client and business requirements of how they fit with the company on site business strategy, and identifies solutions aligned with these requirements. Builds a foundational business relationship with business accounts which represent a high level of volume and complexity in a site to generate business growth through identifying and developing business opportunities and partnering with Sales. Serves as an escalation point and decision maker for day-to-day and project-related needs.

What will you do?

• Develops and manages the strategic business relationship with existing and new clients. Understands the client's organization and business needs, and driving action based on the company site and network priorities.
• Builds client relationships, partnerships, and identifying growth opportunities with existing clients.
• Facilitates the execution of the portfolio management strategy for a program of clients and/or projects.
• Serves as escalation point for critical needs, prioritization, and decision making. Works closely with project team members to ensure best in class service for the client.
• Drives contract compliance; generates and negotiates new contracts and updates to existing contracts with input from the Portfolio Manager, Business Development Executives, and site leadership.
• Manages site and operations (S&OP) processes; utilizes business intelligence and client input to drive long-term demand and capacity scenario planning. Assists in development of annual revenue budget..
• Drives growth through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and interfacing with the Portfolio Manager, Business Analysts, Quotes, and Sales team.
• Manages pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations.
• Supports Voice of the Client (VOC) processes through follow-up on detractors and management of escalations.
• Establishes and manages strategic-level client meetings.
• Provides guidance and business input to project team members.

How will you get here?

Education

• Minimum educational requirement is a bachelor’s degree in science or business is required. Master’s degree in business or science is preferred.

Experience

• Minimum of 5 years’ experience in project management, budgeting and forecasting is required
• Knowledge of pharmaceutical or contract manufacturing industry is strongly preferred.

Knowledge, Skills, Abilities

• Must be able to influence others to reach agreements and adopt a course of action.
• Superior communication skills; capable of maintaining optimistic communication with clients and internal customers, while managing challenging situations.
• Able to serve as the client advocate, while balancing the company’s priorities.
• Able to identify market opportunities for new and existing clients/products.
• Highly skilled at conflict resolution and negotiation.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.