Assistant

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey.

So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Role : ECRM Assistant Dermstore

About the Job :

The ECRM Assistant , reporting to the ECRM Manager, will support the Dermstore.com business in optimizing CRM activities, including email campaigns, SMS, lead generation, personalization and loyalty.

This position will have exposure to all aspects of retention marketing and help drive overall impact.

Responsibilities :

• Supporting the planning of the email calendar for the US beauty websites, aligning with other departments including Trading, Merchandising, and Partnerships team.
• Building emails, SMS, and App Push notifications to communicate to our customers using in-house tools, as well as copy-writing and creative briefing, gaining final approval from ECRM Manager.
• Performing quality checks on all outbound marketing communications (including BAU, transactional and automated emails).
• Scheduling and testing built emails, creating email segments, and conducting A / B tests as appropriate.
• Implementing localized ECRM marketing strategy and forecasts to achieve revenue, traffic and CVR KPIs, as set by management team.
• Working with the global ECRM team to ensure learnings are taken from across the business and implemented on US business.
• Gaining awareness of competitor email / SMS offers, to support driving the ECRM business, and adapting as necessary.
• Supporting with any ad-hoc projects as required by line manager.

Qualifications :

• Ability to prioritize and effectively manage workload
• Ability to adapt to unforeseen circumstances
• Strong Excel skills
• Willingness to learn a strong data-first approach to business
• Aptitude for data analytics; strength working with numbers and drawing insights
• Curiosity for customer-first marketing approach, including strength in creative design and copy
• Ability to form good working relationships with colleagues

Essential Behaviors :

• High attention to detail
• Eagerness to learn through doing
• Customer-first thinking
• Self-motivated, pro-active, and positive can do’ attitude
• Organized
• Ambition to think creatively and bring new ideas to the table
• Willingness to collaborate

Benefits

• Hybrid work schedule : 3 days in-office; 2 day WFH
• Salary : $55,000 - $60,000
• Office Location : New York City
• Medical, Dental, Vision plans
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Summer Fridays (early end time)
• Exclusive employee discounts on THG Brands
• Many more...

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all.

We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Last updated : 2024-05-04

Salary : $55,000 - $60,000