Engagement specialist

A partner firm is seeking an Engagement Support Services Specialist in Southfield, MI . This role focuses on supporting various teams across multiple practices within the firm, including audit, tax, consulting, and wealth management.

The specialist will work in a service-oriented team environment, ensuring accurate, timely, and quality-driven service. The position offers flexibility with a primarily in-person model.

Responsibilities

• Provide support to internal clients with a service-focused mindset and attention to detail.
• Route and process client requests, review peer work, and manage completion processes.
• Collaborate with in-office and remote staff across domestic and international time zones.
• Partner with engagement teams to clarify inquiries and set clear expectations for task processing.
• Research and implement solutions to issues; escalate unresolved or complex problems.
• Assist with specialized projects, including reporting, data research, and process design.
• Participate in continuous learning, complete training, and enhance task training resources.

Requirements

• 0-1 year of customer service experience or relevant coursework.
• High School Diploma required; college coursework in Accounting, Finance, or related fields preferred.
• Basic knowledge of accounting preferred.
• Strong organizational and prioritization skills.
• Attention to detail and ability to proofread for accuracy.
• Adaptability to changes in a fast-paced environment.
• Ability to work in a team setting and provide support to peers.
• Some overtime and weekend work required.

Benefits

• Health, dental, vision, disability, and life insurance effective the first of the month following the start date.
• Flexible Time Off and paid holidays for eligible staff.
• 401(k) plan and flexible benefits options.
• Reimbursement for business-related travel, lodging, and meals.
• Pension plan for eligible administrative and paraprofessional staff.
• Discretionary bonus plan for eligible staff.
• Health insurance options for interns and contractors after 60 days of employment.
• Limited paid sick time for interns and contractors.

Last updated : 2024-10-18

Salary : $18 - $27